Windows Explorer has stopped working

S

stellaj76

Posts: 68   +0
In Windows 7, I get the "windows explorer has stopped working" error message while attempting to burn files onto DVD. Sometimes I don't get the error message, but the disc still never finishes the burn. Any suggestions?
 
That message is saying the browser crashed and the info will be in your Event Viewer under Applications
 
Just to clarify, the OP spoke of Windows Explorer rather than Internet Explorer.
 
OK, now I'm completely confused. I've opened Event Manager and clicked on "Applications and Service Logs." What's next?
 
Under event viewer you need to look at System and Application sections. You will find any error events highlighted in yellow or red. Someone will tell you the meaning of any red 'error' events if it is not pretty clear what they mean at first sight.

I suspect your problem is just that you do not have correct windows 7 drivers for your DVD drive. Check the website of your DVD driver manufacturer for drivers specifically for Windows 7, your motherboard manufacturer for general disc drive drivers, and if appropriate the PC seller for all drivers.

There remains the possibility that the DVD drive is now faulty - they are optical and mechanical and pretty cheaply thrown together. If it is important to you, simple replacement is an option.
 
Thanks gbhall. I will look for the errors when I can access the computer later today and re-post. Question though...if the BD/DVD burning drive that I have works fine sometimes, but not others, could it still be faulty hardware, or does that mean it's not the hardware? This would be a good thing to remedy soon if there is hardware trouble since my parts warranty ends in a couple weeks and it would be great to prove to Hewlett Packard that there is a problem with the drive if that is indeed the case.
 
There are plenty of errors, but I'm having trouble figuring out how to send them to this board. How should I save them?
 
As you view the ERROR details, there's an UP, Down arrow and a pair of document icons (clicking will copy to the pc clipbook)

Open the thread, begin a new reply and Copy/Paste one at a time

No point to duplicate codes :)
 
Here are a few Application errors: more later.

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Bonjour Service" />
<EventID Qualifiers="0">100</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-02T14:44:59.000000000Z" />
<EventRecordID>12144</EventRecordID>
<Channel>Application</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>Task Scheduling Error: Continuously busy for more than a second</Data>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-16T12:31:12.000000000Z" />
<EventRecordID>4488</EventRecordID>
<Channel>Application</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>BM.exe</Data>
<Data>3.4.0.0</Data>
<Data>4b151768</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b29c</Data>
<Data>c0000005</Data>
<Data>00066fe9</Data>
<Data>b1c</Data>
<Data>01cb9d1d19fac6c9</Data>
<Data>C:\Program Files (x86)\HP\Button Manager\BM.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>5db5cc3e-0910-11e0-9021-7071bcb89348</Data>
</EventData>
</Event>
[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">63</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-06T19:32:12.000000000Z" />
<EventRecordID>12406</EventRecordID>
<Channel>Application</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>assemblyIdentity</Data>
<Data>version</Data>
<Data>MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
<Data>C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
<Data>3</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Lavasoft Ad-Aware Service" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-26T12:55:30.000000000Z" />
<EventRecordID>31691</EventRecordID>
<Channel>Application</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>Assertion failed: (m_state == _SDKState::NotInitialized || m_state == _SDKState::InitializingEngine || m_state == _SDKState::Finished || m_state == _SDKState::NoDefsAvailable || m_state == _SDKState::Idle) in .\SDKController.cpp:1058</Data>
</EventData>
</Event>
 
System errors:

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-10-25T13:37:28.009623800Z" />
<EventRecordID>537957</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Office</Computer>
<Security UserID="S-1-5-18" />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">129956073927096666</Data>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-08-22T01:27:49.936533000Z" />
<EventRecordID>510670</EventRecordID>
<Correlation />
<Execution ProcessID="716" ThreadID="720" />
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data Name="param1">Lbd</Data>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Disk" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-26T03:00:45.451770500Z" />
<EventRecordID>500380</EventRecordID>
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>\Device\Harddisk1\DR1</Data>
<Binary>0E02800001000000000000000B0004C003010000000000000000000000082D0000000000000000006347240000000000FFFFFFFF0600000058000000000000000000061208000010000000003C000000000000000000000080FDE30F80FAFFFF0000000000000000A08CDC0E80FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-25T13:37:55.000000000Z" />
<EventRecordID>537953</EventRecordID>
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>10:56:24 PM</Data>
<Data>‎10/‎24/‎2012</Data>
<Data />
<Data />
<Data>556</Data>
<Data />
<Data />
<Binary>DC070A00030018001600380018002001DC070A00040019000200380018002001080700003C000000010000000807000000000000840300000100000000000000</Binary>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-09-03T20:44:36.000000000Z" />
<EventRecordID>516204</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data Name="param1">{995C996E-D918-4A8C-A302-45719A6F4EA7}</Data>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="Ntfs" />
<EventID Qualifiers="49156">55</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-27T20:03:30.004497000Z" />
<EventRecordID>500808</EventRecordID>
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data />
<Data>Office HP</Data>
<Binary>0D000C000200380002000000370004C000000000020100C000000000000000000000000000000000BB0017002C71050000000800</Binary>
</EventData>
</Event>

[FONT=Courier New]-[/FONT] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[FONT=Courier New]-[/FONT] <System>
<Provider Name="volsnap" />
<EventID Qualifiers="49158">25</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-08T20:50:06.887208900Z" />
<EventRecordID>550703</EventRecordID>
<Channel>System</Channel>
<Computer>Office</Computer>
<Security />
</System>
[FONT=Courier New]-[/FONT] <EventData>
<Data>\Device\HarddiskVolumeShadowCopy6</Data>
<Data>C:</Data>
<Binary>000000000200300000000000190006C0030000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
 
Ok. lots to review here, so report just the line items seen such as
* Bonjour Service 100
* Application Error 100
* SideBySide 49409
* Lavasoft Ad-Aware Service 0

Here's one of major concern
Service Control Manager 7026​
EVENT_BOOT_SYSTEM_DRIVERS_FAILED​
Resolve​

Update drivers​

The specified drivers did not load correctly because the drivers might not be in the expected location. To resolve this issue, verify that the most current versions of the drivers are installed and update the drivers, if needed.​
To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.​
To update a driver:​
Either:​
Or:​
OTHER issue:
* DISK 11 \Device\Harddisk1\DR1

This is a disk corruption problem on your second (ie non-boot) hd. you need to know the drive letter
get an admin login, open command prompt window and enter CHKDSK Z: /F /R and replace Z: with the proper drive letter
​
 
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