Inactive-A Windows has encountered a critical error and will restart in one minute.

[Broni]

Your computer was definitely infected but it should be fairly clean at this point so if you're still experiencing some issues they may have some other causes.

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
IE - HKU\S-1-5-21-3825422774-2264009960-3561774815-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = local;*.local
FF - prefs.js..extensions.enabledItems: toolbar@ask.com:3.9.1.14019
FF - user.js - File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_6_602_171.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.
Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

 

[Ted K]

Ok so I ran the fix and the three programs. I couldn't run Eset Scanner though as it kept freezing on about 8-9% and I had to restart the computer and least 5-6 times trying to run it. I don't know what the issue is as I closed everything and was just running the scanner. Anyway here are the result of the other programs:

Results of screen317's Security Check version 0.99.63
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java(TM) 6 Update 37
Java version out of Date!
Adobe Flash Player 11.6.602.171
Mozilla Firefox 10.0 Firefox out of Date!
Google Chrome 25.0.1364.172
Google Chrome 26.0.1410.64
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

 

[Ted K]

Farbar Service Scanner Version: 14-04-2013
Ran by Ted (administrator) on 15-05-2013 at 22:44:12
Running from "C:\Users\Ted\Desktop"
Windows 7 Enterprise Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

[Broni]

Instead of Eset....

Please, run F-Secure Online Scanner

• Disable your Antivirus program.
• Checkmark I have read and accepted the license terms.
• Click on Run Check button.
• Quick scan (recommended) option will come pre-checked. Don't change it.
• Click on Start button.
• When scan is done, in Step 3: Clean the files, leave all settings as they're.
• Click Next button.
• Click Full report... button.
• Copy report's content and paste it into your next reply.

 

[Broni]

Still with me?

 

[Ted K]

Yea sorry Broni took me a long time but I couldn't get it to run. Safe mode works now though so I tried running it there and had the same result of it not loading up. I'm not sure what the issue is and am afraid it might be some sort of hardware failure

 

[Broni]

Try Eset or F-Secure with different browser.

 

[Ted K]

Ok so with firefox or chrome Eset and f-secure donwload files which do not run when downloaded.

IE 9 (I believe) won't open it immediately closes after I click on it and I've tried updating to 10 but it won't allow me since it comes up with an error that it is already installed even though it is listed as an important update in the windows update menu. I tried running a microsoft repair for IE but that did not fix the issue...

Also as a whole the computer freezes quite frequently forcing me to restart it manually. Maybe I should try reinstalling windows?

 

[Broni]

You may have some additional issues then but let's try one more thing...

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

Go to Step 4 and under "System Restore" click on Create button:

Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

 

[Broni]

Still with me?

 

[Ted K]

Yes Broni but I can't get the program to work. It runs but when I go to check the disk it states that it needs a restart. After the restart I get the same message and cannot run the diskcheck. I tried just running the fixes but that ended up causing the computer to not start again. Luckily I had created a backup image so I just went back to that so basically I'm still at the point where I can't run the program because it wants me to restart the computer endlessly. I'm really considering just reinstalling windows. Do you think that will fix this situation?

 

[Broni]

Try repair installation first: http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[Broni]

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