Morning all.
Have been given a colleagues Compaq 615 laptop running Win7 Home Premium which is infected with the (to my knowledge) new 'Windows Safe Mode' Virus. I managed to stop the virus hijacking the desktop with its disc warnings etc by using 'Super Anti Spyware Free' but unfortunately it appears that the restore function, even in safe mode, has been corrupted. I also tried the Cmd prompt and using rstrui.exe but still no joy. None of the wireless functions work either even though the WLAN Broadcom device is showing up fine in device manager. The sound also appears to have been corrupted. There are a few manual solutions out there which involve deleting registry entries but as the Super Anti Spyware (and Malwarebytes) says the laptop is virus free having cleaned it previous, I am left wondering whether the virus has left damage and corruption. In my eyes, the only solution would be to back up files for my colleague and reset the laptop to factory default settings (reformat).
Anyone else seen this infection around as it appears to be a new 'rogue' application; I have to say it was a nasty bugger which clung on hard!
Thanks for any feedback!
Rgds.
Have been given a colleagues Compaq 615 laptop running Win7 Home Premium which is infected with the (to my knowledge) new 'Windows Safe Mode' Virus. I managed to stop the virus hijacking the desktop with its disc warnings etc by using 'Super Anti Spyware Free' but unfortunately it appears that the restore function, even in safe mode, has been corrupted. I also tried the Cmd prompt and using rstrui.exe but still no joy. None of the wireless functions work either even though the WLAN Broadcom device is showing up fine in device manager. The sound also appears to have been corrupted. There are a few manual solutions out there which involve deleting registry entries but as the Super Anti Spyware (and Malwarebytes) says the laptop is virus free having cleaned it previous, I am left wondering whether the virus has left damage and corruption. In my eyes, the only solution would be to back up files for my colleague and reset the laptop to factory default settings (reformat).
Anyone else seen this infection around as it appears to be a new 'rogue' application; I have to say it was a nasty bugger which clung on hard!
Thanks for any feedback!
Rgds.