WinVista BSOD BCCode 1000007e BCP1 C0000005

[Paladin656]

Greetings all. Found your site while googling for help for my error message and thought I'd drop in for some assistance. Seems like a nice friendly group. I like to work on computers myself, but more along the lines of helping my friend set up their network versus troubleshooting BSOD.

A little background:
I had a HD failure. Managed to get a backup image before it completly died on me. Insert new harddrive, and restore image. So far so good. Start doing windows updates that I missed while I was down. No problem there. Update my graphics driver.. It seems to update okay, doesn't even ask for a reboot. Next time I do reboot... Boom.

Steps so far:
System restore is useless, tells me that the system drive doesn't have protection enabled, and when I go to system protection, it pulls up the system -properties- instead and gives me no options. I can get into safe mode, and have uninstalled the display adapater and tried to install a different driver. No good so far.

Computer is a gateway M-1617 laptop with a ATI X1200. Said with the understanding it may be something else and just bad timing with the graphics driver update.

My Info:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.0.6000.2.0.0.768.3
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	C0000005
  BCP2:	8C45E06D
  BCP3:	88F5F894
  BCP4:	88F5F590
  OS Version:	6_0_6000
  Service Pack:	0_0
  Product:	768_1

Files that help describe the problem:
  C:\WINDOWS\Minidump\Mini060309-01.dmp
  C:\Users\Paladin\AppData\Local\Temp\WER-104562-0.sysdata.xml
  C:\Users\Paladin\AppData\Local\Temp\WERD9DB.tmp.version.txt

Thank you for any help in advance. I've gotten really frustrated with this and decided I better ask for help before taking a shotgun to the thing.

 

[Route44]

All errors are 0x7E and all errors point to the driver Cdr4_xp.sys which is a Roxio driver.

Are you running an older version of Roxio software? The reason I am asking is because that driver distinctly has "xp" in its name and you are running Vista.

Update with patches or completely uninstall your current Roxio.

 

[Paladin656]

Roxio as in the CD/DVD burning software?

Not showing in my programs list through control panel, and I have no Roxio folder in my program files directory.

Is this a file I can search for and manually delete, or should I try something like looking for updated dvd drivers for?

 

[Route44]

It may be package with another burning software and/or CD/DVD driver software.

Check this out: http://www.neuber.com/taskmanager/process/cdr4_xp.sys.html

Again, both minidumps cited the driver Cdr4_xp.sys as the culprit.

 

[Paladin656]

Looks like renaming Cdr4_xp.sys did it. I'll have to remember that if I have trouble burning anything later.

Thanks for the help.

 

[Paladin656]

UPDATE: While my computer boots fine, now my CD drive has flaked out without that file. Looking for updated drivers for my drive now, but any other thoughts on anything I may have missed?

 

[Route44]

I think it is definitely a driver for your CD/DVD drive. Therefore I believe you are on the right path. Update drivers and see if there is a new firmware updates.

 

[Paladin656]

After some more google foo on the error from device manager, I decided to rename the file back to Cdr4_xp.sys, but then uninstalled the factory installed burn software. Reboot and all was working.

There still is a cdr4_xp.sys on my system so it's still related to drive, but I'm guessing it somehow had a conflict with one of the vista updates that I did in the process of restoring the computer and/or the burn software having a conflict with an update.

Next step is to keep on going till I'm fully patched,and I'll find some decent burn software next time I need to burn something.

 

[Route44]

Out of curiosity what was the burning software you uninstalled?

 

[Paladin656]

I feel bad that I can't remember. Something like EasyBurn or some sort of spectacular name like that.

Sorry..

 

[Route44]

No problem on not remembering. I'm just glad you got your system stabilized.