XP PC Rebooted with Serious Error

[RajThas]

All of the sudden a PC just rebooted on its own. After reboot it says the pc suffered a seroius error. I have a screen shot and the even veiwer. Please help!

Here is the event viewer error.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 2009/02/06
Time: 14:58:35
User: N/A
Computer: FB11004
Description:
Error code 100000d1, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 ba1e72b5.


Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 64 100000d
0020: 31 20 20 50 61 72 61 6d 1 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 62 61 31 65 01, ba1e
0050: 37 32 62 35 72b5



Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 2009/02/06
Time: 14:57:15
User: N/A
Computer: FB11004
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x00000000, 0x00000002, 0x00000001, 0xba1e72b5). A dump was saved in: C:\WINDOWS\Minidump\Mini020609-01.dmp.

 

[rev_olie]

Hi Welcome to Techspot :wave:

If you could get hold of your mini dump that would be mighty useful.
go to the folder at this location --> "C:\WINDOWS\Minidump" on your PC and attach it to the forum.

Other than that everything is a snap in the dark.

I think this was either software or hardware (in regard to the error code 1003) so...

Do you have the latest service pack?
I'm following that you have Windows XP because there are no specs anywhere. Take a look here http://support.microsoft.com/default.aspx?scid=kb;EN-US;q317277
Follow the instructions if you can.

Then,
Follow the instruction HERE

You need to mount it to CD and boot from that. It will check your RAM and CPU for problems. If anything is found then generally the hardware needs replacing. Run it for 7 passes.

See what happens.

 

[RajThas]

Thank you for your response. Unfortunetly, I dont have enough posts to be adding attachemtns to this posting. Yes I'm running XP with SP2. This is the company standard so I can't change that. I will run the memtest tonight and let you know the results. Thanks!

This is the exact error that I got the other day.

Error Signature
BBCCode: 100000d1 BCP1:00000000 BCP2: 000000002 BCP3: 00000001
BCP4: BA1E72B5 OSVer: 5_1_2600 SP: 2_0 Product: 256_1

 

[kimsland]

adding an attachment can be done by members even with 1 post
Yes you can add attachments

 

[RajThas]

Here is the mini dump.

 

[kimsland]

BugCheck 100000D1, {0, 2, 1, ba1e72b5}
Probably caused by : USBPORT.SYS

If your modem is plugged in via USB, change it to ethernet
Ethernet does not require extra drivers to run the modem

Otherwise check other USB devices, for Driver updates (actually even check your own system for driver updates)
Here's a good thread to check for driver updates: https://www.techspot.com/vb/topic117607.html

Also you really should have Service Pack 3, completed through Windows updates
Having SP2 still is not ideal

 

[RajThas]

The user does not use the modem. Should I just uninstall it all together? Unfortunetly, I can't goto SP3 as it hasn't been approved by the company yet.

The PC is a Dell 490
Service Tag: D9SK4G1

I dont see a driver for USB. Where should I be looking?

Thanks!!

 

[kimsland]

Well you can use this thread to update your drivers at least: https://www.techspot.com/vb/topic100658.html

But if a USB modem (as I thought may be the issue) is not plugged in, then the USB driver will not be in use anyway, but ideally, if found in add\remove programs, remove it.

Unfortunetly, I can't goto SP3 as it hasn't been approved by the company yet

Your company is stopping a security, Service Pack update

 

[RajThas]

Ok thanx! The problem hasn't reoccured. I will update the drivers and hope that it dosen't happen again.

 

[kimsland]

By the way, SP3 is an automatic update on most users computers
GeeWiz the company better change their policy, otherwise users may have to format and turn off Automatic Updates (not preferred)

Anyway, keep us informed of any updates