"Your computer is infected! Windows has detected spyware infection!"

By littlegirl ยท 4 replies
Aug 8, 2009
  1. I'm sorry to bother everyone. :(

    Just an hour ago, I got this horrible spyware thing with the red X on the bottom right of my screen.

    I'm not very good at computer security stuff so I have no idea what to do and need a step by step method with getting rid of this problem.
    I only have norton antivirus but it's not helping and other than that, I have no other security-like programs.

    I would appreciate any help regarding what and how to install applications or whatnot that would help me remove this spyware because I am very worried.
    Please please help me.

    NOTE: I've read this other post I found (on this site also) but I dont understand much. The spyaxe uninstaller site is not accessible and I downloaded the microsoft malicious software that is suggested but it keeps on becoming non-responsive and won't finish the operation,
  2. strategic

    strategic TechSpot Paladin Posts: 1,020

    Hey Littlegirl!, welcome to Techspot! :D
    Please do us a favour and follow this link,
    Chances will be pretty high that your problem will be solved.
    Since both Avast and Avira are both recommended for antivirus software, I would like to recommend Avira since it's faster/easier to get 'up and running'.
    Once you follow the 8-steps, post your logs and we'll take it from there.
    By the way, you're not bothering anyone, enjoy your stay ;)
  3. strategic

    strategic TechSpot Paladin Posts: 1,020

    Hello again,
    I just re-read your post and noticed you had Norton installed, you should uninstall it. It will interfere with your Avira (or AVast) depending which you install. Lately I have been finding that Norton doesn't do what we pay for it to do (except for leading you to a great site like this;) ).
    If you need to, use this to clean out your Norton install> https://www.techspot.com/downloads/1437-norton-removal-tool-symnrt.html
  4. littlegirl

    littlegirl TS Rookie Topic Starter

    OH STRATEGIC! Thank you for your help.

    I'm so happy!
    I was following your suggestion on going to the 8 step thread. SO I did and started off by downloading Avira.

    During the download though, Norton Anti-virus appeared with a message that it had resolved something called 'trojan.fakealert" at a high risk level and it needed to restart the computer for complete removal. Thus I did, and once I was back to the desktop...THE RED X HAD DISAPPEARED! ;D

    Problem solved. ;D
  5. Kcircyrd

    Kcircyrd TS Rookie Posts: 216

    Some of those notices are fakes, installed online simply to sell you software.
    That is why it is important to follow the 8 steps fully and completely.
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