Adware Problems due to PUM.Dns and PUM.Desktop? Can't delete from Registry

By blahblah94 · 5 replies
Sep 28, 2014
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  1. Hello and thanks in advance to whomever decides to help me with this issue. I have an Acer AspireM-481PT laptop running Windows 8.1. I've been having problems with ads popping up in all my browsers (Internet Explorer, Firefox, and Google Chrome) for the past two-three weeks. I've tried every possible malware scanner out there to try to get them off, but no program can detect the cause. I have a full subscription to McAfee Antivirus Internet Security Suite which scans my computer in real time and still didn't pick up the issue when I ran a full scan. I've also tried Adware Removal Tool, Ad-Aware, TDSS Killer, MalwareBytes Antimalware, MalwareBytes AntiRootkit, Norton NPE, RKill, Junkware Removal Tool, and Rogue Killer to no avail.
    However, Rogue Killer does realize my computer has some PUM.Dns and PUM.DesktopIcons registry keys. When I try to delete them they all come up as replaced. I will attach the log to this post.
    From what I've read online, the PUM.Dns or PUM.DesktopIcons aren't things you want on your computer so I really need them off. I am a college student and I rely heavily on my computer. I've gotten so fed up with trying to get rid of these ads that I've done a full Factory Reset (cleaned the drive) and I STILL have them coming up. I am not even sure if the registry keys are what is causing all this havoc, but I just need help. Thanks again.


    ¤¤¤ HOSTS File : 0 ¤¤¤
    ¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤
    ¤¤¤ Web browsers : 0 ¤¤¤
    ¤¤¤ MBR Check : ¤¤¤
    +++++ PhysicalDrive0: ST500LT012-9WS142 +++++
    --- User ---
    [MBR] 2a3eb07b6951442c0cd8a2fe93ac0680
    [BSP] 434f9f7025e26972d2e1b663c5b1acc4 : Empty MBR Code
    Partition table:
    0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB
    User = LL1 ... OK
    User = LL2 ... OK
    +++++ PhysicalDrive1: SATA SSD +++++
    --- User ---
    [MBR] d900b5e8f27a7234b3596e2e1298a9e9
    [BSP] 3abd4e59bc5d456a0f56ea5bc8a26df3 : Unknown MBR Code
    Partition table:
    0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB
    User = LL1 ... OK
    User = LL2 ... OK

  2. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. blahblah94

    blahblah94 Topic Starter

    I think everything is okay now, you can close the thread.
  4. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    No problem :)
  5. blahblah94

    blahblah94 Topic Starter

    Can you delete my account or can I somehow?
  6. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    You have to contact board's administrator.

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