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Apple will make its secretive iPhone screen repair machine available to hundreds of third-party...

By Jos ยท 10 replies
Jun 7, 2017
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  1. [parsehtml]<p><img src="https://www.techspot.com/images2/news/bigimage/2017/06/2017-06-07-image-10.jpg" /></p> <p>Apple is reportedly looking to install its proprietary &quot;Horizon&quot; machines in <a href="http://www.reuters.com/article/us-apple-repair-exclusive-idUSKBN18Y0BF">about 400 external repair centers</a> across 25 countries by the end of the year in order to reduce waiting times for iPhone screen replacements and other related issues. This means you&rsquo;ll be able to get an Apple-sanctioned repair for a broken iPhone screen at retailers like Best Buy and other authorized repair centers.</p> <p>The move is a major shift for Apple, which earlier this year opposed new &#39;Right to Repair&#39; legislation that would require them and other electronics manufacturers to sell repair parts to consumers and independent repair shops, and require them to make diagnostic and service manuals available to the public.</p> <p>Apple told <a href="http://www.reuters.com/article/us-apple-repair-exclusive-idUSKBN18Y0BF">Reuters</a> that legislative pressure was not a factor in its decision to share its technology. Instead, the company says that repair wait times have grown at some of their busiest retail stores, and that they are trying to expand their reach. Pilot testing started over a year ago and there are already a few machines operating at third-party repair centers in the Bay Area, London, Shanghai and Singapore.</p> <p>This will be especially welcome in countries where Apple doesn&rsquo;t have an official retail presence, and authorized resellers sometimes have to ship units back to the U.S. for the trickiest fixes such as problems related to technologies like 3D Touch and the Touch ID sensor. As Reuters explains, for security reasons only Apple&rsquo;s machine can tell the iPhone&#39;s processor to recognize a replacement sensor, without it things like unlocking with your fingerprint and authenticating Apple Pay purchases just wouldn&rsquo;t work.</p> <p>While this is good news for consumers, another <a href="http://bgr.com/2017/06/07/iphone-screen-replacement-repairs/">less optimist theory</a> going around is that Apple is anticipating the rumored glass sandwich design of the next iPhone to break more easily. As noted in our recent review, the <a href="https://www.techspot.com/review/1412-samsung-galaxy-s8/">Galaxy S8</a> also features a glass sandwich design, and repair shops are calling it the most fragile phone ever made &mdash; not that they don&rsquo;t welcome the extra business.</p> <p>A few days ago we also <a href="https://www.techspot.com/news/69584-apple-share-iphone-repair-tools-third-party-shops.html">reported</a> that Apple is making its 3D Touch calibration tool available to third party repair shops, although at the time this was believed to be in its early stages and only available to three shops. Nevertheless the changes are a boon for the repair industry.</p><p><a rel='alternate' href='https://www.techspot.com/news/69613-apple-make-secretive-iphone-screen-repair-machine-available.html' target='_blank'>Permalink to story.</a></p><p class='permalink'><a rel='alternate' href='https://www.techspot.com/news/69613-apple-make-secretive-iphone-screen-repair-machine-available.html'>https://www.techspot.com/news/69613-apple-make-secretive-iphone-screen-repair-machine-available.html</a></p>[/parsehtml]
     
  2. MoeJoe

    MoeJoe Banned Posts: 837   +441

    Breaky Breaky ...
     
    p51d007 likes this.
  3. ForgottenLegion

    ForgottenLegion TS Guru Posts: 302   +308

    Fragile all glass design...
    Planned obsolescence at it's finest.
     
    p51d007 and MoeJoe like this.
  4. GreenNova343

    GreenNova343 TS Maniac Posts: 321   +210

    So...they're not responding to the "Right to Repair" legislation...but instead of just increasing the number of these repair machines at their Apple Stores, they're going to make them available to "authorized" 3rd-party repairers...

    Why am I suddenly reminded of 3-C Body Shop commercials?
     
    Reehahs likes this.
  5. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 8,647   +3,283

    Why the sudden change of heart? I'm deeply suspicious of this. Apple doesn't do anything that doesn't benefit them.
     
    p51d007 likes this.
  6. NeoFlux

    NeoFlux TS Booster Posts: 105   +14

    Of course they do, they are in this business not for the money.
     
    Skidmarksdeluxe likes this.
  7. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,615   +1,098

    Glass sandwich? Is that an actual term people use?

    The problem I see is that now all of the repairs from 3rd party sanctioned retailers will be more expensive (Reason why some people actually use 3rd party), so people might be inclined to part with those additional $20 and get the real thing.
     
  8. Evernessince

    Evernessince TS Evangelist Posts: 3,194   +2,429

    Because they realize they can make money off 3rd parties and not have to worry about training more employees.
     
  9. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 8,647   +3,283

    And they've only just woken up to that now? There's more to this than meets the eye and Apple are the masters of the smoke & mirrors BS.
     
  10. p51d007

    p51d007 TS Evangelist Posts: 1,705   +988

    Well, you have to admit...Apple, knows it's CUSTOMERS. They know that most iDrones have to hold their phones in their hands, when they are awake, and are more prone to DROPPING them?
     
  11. commanderasus

    commanderasus TS Addict Posts: 225   +98

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