Hello.
Well, I followed the 8 steps protocol, as best I could, but there were a few snags. SuperAnti I already had, but it no longer works as of the appearance of this Trojan. At startup Windows informs me that the program has stopped responding and eventually prompts me to close the program. Any attempts to repair or restart the program result in the Blue Screen. HiJack This also fails to install, as does Malwarebytes. (Yes, I followed the links given.) Therefore, I'm suffering from a rather pitiful lack of logs to report my situation. My sincerest apologies.
My Java Runtime environment also reported itself as being the most up to date version available.
The actual problem goes something like this: Upon startup everything appears normal, however SuperAnti fails to start properly and ends up closing. For this reason, I suspected something was awry with my computer. Upon opening a browser window, AVG informed me of a "multiple threat detection" in file(s) C:\WIndows\System32\gxvxcispxdiftgekofnlhgxgojqfirncwuems.dll. It classifies the infection as "Trojan Horse Crypt.EML". The file also conspicuously absent from its supposed location, but perhaps it is hidden..? Futhermore, AVG reports that the files are either moved to the virus vault, or deleted, but when the computer is rebooted and a browser opened, the same alert appears. AVG is the only service to detect this infection; Avira does not detect anything. However, when I use the scan system 'Luke FIlewalker' it always freezes when it begins to scan C:\Windows\System32\Config or something akin to that.
I've been googling "Trojan Horse Crypt EML" and variations of that, but my search queries have returned with very little. There appears to be very little information concerning this infection, that, or perhaps my searches were poorly conducted. Avira's database apparently contained no information regarding the infection, and searching AVG's databases produced equally fruitless results. So far, this appears to be the most reliable locale to field any inquiries. Hopefully a little help can be spared..? =)
Well, I followed the 8 steps protocol, as best I could, but there were a few snags. SuperAnti I already had, but it no longer works as of the appearance of this Trojan. At startup Windows informs me that the program has stopped responding and eventually prompts me to close the program. Any attempts to repair or restart the program result in the Blue Screen. HiJack This also fails to install, as does Malwarebytes. (Yes, I followed the links given.) Therefore, I'm suffering from a rather pitiful lack of logs to report my situation. My sincerest apologies.
My Java Runtime environment also reported itself as being the most up to date version available.
The actual problem goes something like this: Upon startup everything appears normal, however SuperAnti fails to start properly and ends up closing. For this reason, I suspected something was awry with my computer. Upon opening a browser window, AVG informed me of a "multiple threat detection" in file(s) C:\WIndows\System32\gxvxcispxdiftgekofnlhgxgojqfirncwuems.dll. It classifies the infection as "Trojan Horse Crypt.EML". The file also conspicuously absent from its supposed location, but perhaps it is hidden..? Futhermore, AVG reports that the files are either moved to the virus vault, or deleted, but when the computer is rebooted and a browser opened, the same alert appears. AVG is the only service to detect this infection; Avira does not detect anything. However, when I use the scan system 'Luke FIlewalker' it always freezes when it begins to scan C:\Windows\System32\Config or something akin to that.
I've been googling "Trojan Horse Crypt EML" and variations of that, but my search queries have returned with very little. There appears to be very little information concerning this infection, that, or perhaps my searches were poorly conducted. Avira's database apparently contained no information regarding the infection, and searching AVG's databases produced equally fruitless results. So far, this appears to be the most reliable locale to field any inquiries. Hopefully a little help can be spared..? =)
