First: I have read and already been attempting to perform the 6 steps under the 8 step method, but have been unsuccessful, and thus no reports.
A friend asked if I could look at a laptop for her sister. The symptoms she was having was url redirects, random audio starting up, popups and "windows security alerts." All the typical spyware stuff you find out there. She also said that it was getting a black screen with blue line at bottom and was hibernating. Those 2 i did not understand until I began my scans.
I ran Spybot S&D (usually always first choice for me) and it cleaned up a fair bit, as well as used it to disable the startup settings not found in msconfig. It said the Security Center was disabled. I went into Services and set it from disabled to Automatic, then started it. About a minute later it set itself back to disabled, and turned back off. There are are other services disabled that are doing the same thing, such as Windows Defender and Audio Service. I manually went in and deleted all temp files on all accounts on system, and have sense been running it in safe mode from a brand new account I made today. After about 3 hours of me working on this laptop it dropped into hibernate, and since then I have been having issues.
About every 30-45 minutes the system drops into hibernate, and when brought back out whatever current scan that was running has crashed or frozen. I have changed power settings to never hibernate, but it has not fixed it. Sometimes it will drop into hibernate while I am actively using the system (ie. first time I was in middle of typing this post, while I was not idle, so now doing it from my laptop). It is currently about 30 minutes into Malwarebyte's scan, and coming up on the hibernate time. Some times that I attempted to run a scan I get a black screen with a solid blue line approximately 1" high across bottom of the screen, and have to power cycle the system to get it running again.
Spec of system:
Currently all I know is it is an HP Pavilion running Vista SP1 (yes, I know I need to fix that, but after everything else) Currently the start menu is not working and any time i try and access My Computer Properties/Manage it does not load, so not able to check system specs beyond that.
I will try and get more information after next crash, if I can. I am more hoping scan finishes or that someone may know how to get this auto-hibernate to go away so i can run the rest of these tests. Thanks for any help/advice.
A friend asked if I could look at a laptop for her sister. The symptoms she was having was url redirects, random audio starting up, popups and "windows security alerts." All the typical spyware stuff you find out there. She also said that it was getting a black screen with blue line at bottom and was hibernating. Those 2 i did not understand until I began my scans.
I ran Spybot S&D (usually always first choice for me) and it cleaned up a fair bit, as well as used it to disable the startup settings not found in msconfig. It said the Security Center was disabled. I went into Services and set it from disabled to Automatic, then started it. About a minute later it set itself back to disabled, and turned back off. There are are other services disabled that are doing the same thing, such as Windows Defender and Audio Service. I manually went in and deleted all temp files on all accounts on system, and have sense been running it in safe mode from a brand new account I made today. After about 3 hours of me working on this laptop it dropped into hibernate, and since then I have been having issues.
About every 30-45 minutes the system drops into hibernate, and when brought back out whatever current scan that was running has crashed or frozen. I have changed power settings to never hibernate, but it has not fixed it. Sometimes it will drop into hibernate while I am actively using the system (ie. first time I was in middle of typing this post, while I was not idle, so now doing it from my laptop). It is currently about 30 minutes into Malwarebyte's scan, and coming up on the hibernate time. Some times that I attempted to run a scan I get a black screen with a solid blue line approximately 1" high across bottom of the screen, and have to power cycle the system to get it running again.
Spec of system:
Currently all I know is it is an HP Pavilion running Vista SP1 (yes, I know I need to fix that, but after everything else) Currently the start menu is not working and any time i try and access My Computer Properties/Manage it does not load, so not able to check system specs beyond that.
I will try and get more information after next crash, if I can. I am more hoping scan finishes or that someone may know how to get this auto-hibernate to go away so i can run the rest of these tests. Thanks for any help/advice.
