Blue screen .. twice

[imad]

i have this problem :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 11265

Additional information about the problem:
BCCode: a
BCP1: 0000000100060040
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800036D4E38
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021612-28532-01.dmp
C:\Users\Admin8\AppData\Local\Temp\WER-51074-0.sysdata.xml

Read our privacy statement online:
go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

and this befor about one week :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 11265

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8005303CA0
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021012-29094-01.dmp
C:\Users\Admin8\AppData\Local\Temp\WER-51589-0.sysdata.xml

Read our privacy statement online:
go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

 

[imad]

my laptop:

CPU : Core i7
RAM : (was 4G) i added anothe 4G to be 8G.
with nvidia GT555​

plz help me quickly , this new laptop cost me a lot of money

 

[Route44]

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.

 

[imad]

Ok,
I attach it in zip file
I found 2 files in Minidump

 

[Route44]

The most significant error code is 0xA and it cited the Lenovo EE Boot Optimizer driver fbfmon.exe as the cause of your issues.

The other error code is 0x1A and it simply cited a Windows OS driver as your issue and nothing more specific. There are exceptions but most often your issue isn't with Windows when OS drivers are cited. They more state that there is a problem without citing the specific cause.

What model of your Lenovo is it?

 

[imad]

What model of your Lenovo is it?

Lenovo Ideapad Y570

CPU : Core i7
RAM : (was 4G) i added anothe 4G to be 8G.
with nvidia GT555​

====================


what you suggest to fix this issue ?

 

[Route44]

* Before doing the following suggestions please answer the following questions: Did your issues occur after you added the 4 gigs of RAM or were they happening before doing so? If they happened after you installed the additional RAM they remove the 4 gigs and run it on the original 4 gigs. Any BSODs?

Now for the suggestions...

First, go to Lenovo's website, find your exact model and update the latest drivers and BIOS for your system. If that doesn't resolve the issue then...

Contact Lenovo and:

a. Tell them of your symptoms, i.e. BSODs

b. That your minidumps were read and the codes are 0xA and 0x1A.

c. And that the 0xA minidump file specifically cited the Lenovo EE Boot Optimizer driver fbfmon.exe as the cause of your issues.

Please keep us updated.

 

[imad]

Did your issues occur after you added the 4 gigs of RAM or were they happening before doing so? If they happened after you installed the additional RAM they remove the 4 gigs and run it on the original 4 gigs. Any BSODs?

i added it before the issue happening

 

[Route44]

Remove the added RAM and tell us if stability returns.