Bluescreen at shutdown please help!

By alecstheone
Aug 1, 2011
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  1. Hello, I become bluescreen many times when I shut down my computer and I thought that somebody can help me.... It's mot a rue but sometimes I get the bluescreen... Firstly I thought that it was because of overheating of some of my pc components because this error seems to appear when I use the computer for many hours.... I tried to play some games and to shut it down but the error didn't appeared.... Secondly, I tried to play games untill it was hot, than I left it a few minutes untill it cooled down and I shut it down and the error appeared again.. So I don't think it is because of the heat... I also want to mention the this error appeared just by shutting down of the computer... While I was playing or working it runned fine...
    I checked the computer and it doesn't have dust in it and the drivers a re up to date....
    Now the last thing that I suspect is the software... (and I really hope that this is the problem :D)

    My computer is a DELL PRECISION T5500, hex core processor XEON 5675, video card: Quadro 4000, 12GB RAM ECC,, 1.5 TB and Im running Windows 7-64 bit

    Please help me.... I don't have other options and its really hard to ship it back to the warranty because it'll cost much...

    I upload here a photo of the error and also the dump file from :C:\Windows\Minidump\

    (Once when this error happened and I started again the windows I've got this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 101
    BCP1: 0000000000000021
    BCP2: 0000000000000000
    BCP3: FFFFF88002F00180
    BCP4: 0000000000000001
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Users\Alex TheOne\AppData\Local\Temp\WER-22386-0.sysdata.xml

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    and I also want to mention the fact that after the error appears I have tot shut the computer down from the button...

    I Thank You very much and I'm hoping for an answer....

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Hello, before proceeding on on what the dump reports, is this system still under warranty and/or how much working tech knowledge do you have?

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