To not start a new thread, I think this one somewhat matches a problem I am having except to add that shortly after receiving the error in the first post, my computer restarts. I was getting the blue screen (crash-dump) and then a restart. I found something that helped me to boot in safemode and tried to have it go (forgive me I don't remember the term) back to where it last worked. It did the process and now I am not getting the blue screen but am still on the continual loop of restarting. If I understand right, I can't access the Internet to do some of the above recommendations so I am wondering if I can get help to get it to stop the perpetual reboot process. (I am using my son's computer for this post). Any help would be very much appreciated. As a follow up I believe I somehow got a malware or virus since I recently started having ads popping up on any Internet window I had open. I started looking up recently added programs, which btw I do not remember adding. I recently removed one and the computer still had ads for about a day after that before it started this problem I just restarted to see if I could get the exact error message it is: Failed to Connect to a window service Windows could not connect to the System Event Notification Service. This problem prevents standard users from logging on to the system. As an adminstrative user, you can review the Styem Event log for deetails about why the service didn't respond Then I get a pop up message saying: Do you want to the the following program make changes to this computer Desk 365 File origin: Hard drive on this computer and before I can say No it did the blue screen again (thought it was gone but guess not) and is rebooting.