Cannot install drivers after a crash

By dgs012 · 7 replies
Feb 15, 2010
  1. Hi,

    My Graphic Card : GeForce 8800 GTS

    A few days ago, my screen froze. After that, every time I restart, the screen looks like this:
    These lines disappear when windows starts to load.

    I tried reinstalling drivers, but it doesn't work. They just disappear, as if they're not installed, and the computer acts as if they aren't there.

    I tried system restore, no improvement. A fresh windows install didn't work either.

    Dxdiag doesn't recognize any driver:

    Yesterday, I removed the video card and cleaned it up of dust. When I re-attached it, the problem was solved and I could install drivers. But today it happened again.

    Removing and re-attaching doesn't seem to work anymore, and even if it did, it's really inconvenient.

    I'm out of ideas. Is there anyone who can help?


    PS: sorry about the bad links, I can't post actual links because of my post count.

    Attached Files:

  2. dgs012

    dgs012 TS Rookie Topic Starter

    Another interesting thing.

    I installed speedfan and it found my video card.

    I used Windows 7's problem diagnostic. My graphic card shows up as "Unknown device". After clicking "Apply this fix", it tells me there is a problem.

    Device status says "Windows has stopped this device because it has reported problems. (Code 43)".

    I'm starting to think it is a hardware problem.
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Are you running the latest driver from NVIDIA here?
  4. dgs012

    dgs012 TS Rookie Topic Starter

    I'm not running any driver.

    My computer acts as if there is no graphic card, with or without drivers installed.

    Here's a dxdiag just after I installed the drivers.

    Attached Files:

  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Your dxdiag file indicates the graphics card is detected and driver files are loaded. The snippet below is from your file. Your problem is you have a driver error. Open device manager, look for the video card. I'm guessing you'll see a yellow exclamation point. Rt click the graphics card, look at General tab. Driver status will equal the Code 43 you mentioned before.

    You can try rt click Uninstall the driver. Then try reinstall the latest driver from nVidia site

    /* edit */
    You might also try: After uninstalling the driver. Also try running Guru3D - Driver Sweeper before attemtping the reinstall
         Name: NVIDIA GeForce 8800 GTS
    Device ID: PCI\VEN_10DE&DEV_0193&SUBSYS_040F19F1&REV_A2\4&2EA65AFF&0&0008
       Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_x86_neutral_b4f56b3433cb32b1\NvCplSetupEng.exe, 14.00.0000.0162 (English), 1/12/2010 06:03:33, 18198264 bytes
       Driver: C:\Windows\system32\DRIVERS\nvBridge.kmd, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 10920 bytes
       Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 11586280 bytes
       Driver: C:\Windows\system32\OpenCL.dll, 1.00.0000.0000 (English), 1/12/2010 06:03:33, 68200 bytes
       Driver: C:\Windows\system32\dpinst.exe, 2.01.0000.0000 (English), 1/12/2010 06:03:33, 795104 bytes
       Driver: C:\Windows\system32\nvapi.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 1280616 bytes
       Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 11639400 bytes
       Driver: C:\Windows\system32\nvcuda.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 4061800 bytes
       Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 4077672 bytes
       Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 2243176 bytes
       Driver: C:\Windows\system32\nvd3dum.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 9388648 bytes
       Driver: C:\Windows\system32\nvdecodemft.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 318568 bytes
       Driver: C:\Windows\system32\nvencodemft.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 4338792 bytes
       Driver: C:\Windows\system32\nvinfo.pb, 1/12/2010 06:03:33, 7437 bytes
       Driver: C:\Windows\system32\nvoglv32.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 14924392 bytes
       Driver: C:\Windows\system32\nvwgf2um.dll, 8.17.0011.9621 (English), 1/12/2010 06:03:33, 4321384 bytes
       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvdisp.nvu, 1/12/2010 06:03:33, 19077 bytes
       Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvudisp.exe, 1.10.0052.0030 (English), 1/12/2010 06:03:33, 592488 bytes
       Driver: C:\Windows\system32\nvcod.dll, 1.07.0008.0073 (English), 1/12/2010 06:03:33, 182888 bytes
       Driver: C:\Windows\system32\nvcod189.dll, 1.07.0008.0073 (English), 1/12/2010 06:03:33, 182888 bytes
  6. dgs012

    dgs012 TS Rookie Topic Starter

    I tried reinstalling from the nVIDIA site, as well as with Windows Update and nothing seems to show any improvement.

    Driver Sweeper didn't work either.

    The graphic glitch from bios is still there and dxdiag shows no device.

    Diagnostic after installing from nVIDIA:

    Attached Files:

  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Well, it may just be hardware problem with the card :(. But i can make one more observation based on the dxdiag file

    It says you have
    > P5K premium and
    > BIOS date is in 2007

    If i look at the ASUS website there are many BIOS updates since 2007. You might review all the BIOS updates/history and see if you might want to update your BIOS. But all the cautions apply of being careful if you do a BIOS update. So if you choose to update, proceed with any BIOS updates carefully and with caution
  8. asylumvortex

    asylumvortex TS Rookie

    I got a similar problem with 8800 gts 320mb version ,,but it still crashes when i install drivers, i can only "fix" it by going in safe mode and uninstalling nvidia drivers,i updated bios and cleaned the computer ,nothing helps..any s****estions to fix it before i go and get a new video card:(
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