Hi everyone,
Excuse my ignorance over this (I'm a bit of a novice), but I can't access any of the options in my Windows XP control panel.
Having read through the forum, I noticed a couple of other people have experienced the same problem. Whenever I click on, say, add/remove programs, an error message reading "c:\windows\system32\rundll32.exe : this file is being used by another program" flashes up.
I've tried following the trojan pre-removal advice (very helpful btw), but I can't turn off system restore as I can't get into the system option in control panel!
I also tried running a ewido scan in safe mode but the computer froze up. I've even tried replacing the dll file with a downloaded version (as mentioned in another thread), but no joy.
As far as I can tell, it started when I installed the latest iTunes (which was a big, big mistake on so many levels!).
I have attached a hijackthis log, but again I'm a novice and I don't know if I did it right.
Sorry for waffling on and thanks in advance,
Stereo
Excuse my ignorance over this (I'm a bit of a novice), but I can't access any of the options in my Windows XP control panel.
Having read through the forum, I noticed a couple of other people have experienced the same problem. Whenever I click on, say, add/remove programs, an error message reading "c:\windows\system32\rundll32.exe : this file is being used by another program" flashes up.
I've tried following the trojan pre-removal advice (very helpful btw), but I can't turn off system restore as I can't get into the system option in control panel!
I also tried running a ewido scan in safe mode but the computer froze up. I've even tried replacing the dll file with a downloaded version (as mentioned in another thread), but no joy.
As far as I can tell, it started when I installed the latest iTunes (which was a big, big mistake on so many levels!).
I have attached a hijackthis log, but again I'm a novice and I don't know if I did it right.
Sorry for waffling on and thanks in advance,
Stereo