Solved Cannot use Google search

[Broni]

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.

 

[topwop2]

still no good. Did all this. I am amazed I actually knew how to delete the correct way. but after following the steps, it still wont start up.

 

[Broni]

Any other issues?

 

[topwop2]

nothing I can find now; no

 

[Broni]

I suggest you travel to Malwarebytes forum: http://forums.malwarebytes.org/ to ask about your issue.

I consider this topic as resolved.

Good luck!

 

[topwop2]

ok thank you VERY much for all your help. Is there anything similar to that which I can run from time to time that will do the same thing? is it one of the programs you gave me to download?

 

[Broni]

You can use this.....

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
• Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

• Open SUPERAntiSpyware.
• Click on "Preferences" button.
• Click the "Scanning Control" tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
• Click the "Home" button to leave the control center screen.
• Back on the main screen checkmark "Complete scan" and click "Scan your computer".
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Copy and paste the Scan Log results in your next reply with a new HijackThis log.
• Click Close to exit the program.