Comcast accidentally published 200,000 phone numbers of Xfinity customers


TS Addict
Staff member

According to a report from the Denver Post last week, the company accidentally made public the personal details of 200,000 customers in an online directory called Ecolisting, which is operated by Comcast and accessible to third parties.

The affected customers are Xfinity subscribers, and make up around two percent of Comcast's total of almost 10 million voice customers. The company discovered the issue in November 2019, and decided to shutter Ecolisting and compensate customers by offering them a $100 credit.

If you want, you can also ask Comcast to change your phone number free of charge, but customers have been complaining on the support forum that all of this isn't enough. The company told Ars Technica that it has sent emails to all affected customers to apologize about the issue, and in light of the complaints it has given them an additional $100 credit for the trouble.

The problem here is that Comcast customers have seen this before. A 2010 data breach affected 74,000 customers, resulting in a $33 million settlement in 2015. And more recently, its online customer portal partially exposed personal details like the social security numbers of 26.5 million customers.

Some Xfinity customers are looking to file a complaint with the Attorney General's office, and this comes at a particularly bad time when Comcast is being criticized for price hikes in its customers' bills for a streaming service that was advertised as a free perk.

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TS Evangelist
There's no need to secure customer data in America. The amount of money required to actually make sure the data is secure exceeds just paying people off or dealing with a small fine.
Just like automotive recalls, but that only lasts for so long before too many people notice your wrongdoings and sales drop. At that point you're spending more to get them back wondering if it was really worth it.

Zor Ven

TS Rookie
Lets see, prior settlement of $33 million divided by 74,000 = $445.95 each. Seems $100 credit falls a bit short.


TS Maniac
Lets see, prior settlement of $33 million divided by 74,000 = $445.95 each. Seems $100 credit falls a bit short.
I read up on the prior settlement and customers only got $100 each there too. The remaining $25M went to the state of California. Isn’t justice wonderful?
As part of the settlement, Comcast must pay $25 million in penalties and investigative costs to the California Department of Justice and the California Public Utilities Commission. Comcast will also pay approximately $8 million in additional restitution to customers whose numbers were improperly disclosed.