My computer was infected by virus.
I followed 5-steps 1. Ran window security essentials to scan the computer, 2. Downloaded and ran MBAM. 3. downloaded GMER. when I ran it, get "load error", then pc restarted. It took much longer time to up, after just a few second, it restarted again, again. I tried to started computer in safe mode, but my userid and password don't work.I managed to squeeze in another time of MBAM, it didn't make difference.
-----------------------------------------------------------------------------
here is log of mbam:
Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org
Database version: v2012.09.29.05
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
userid :: computername[administrator]
10/26/2012 1:10:17 PM
mbam-log-2012-10-26 (13-10-17).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 241822
Time elapsed: 11 minute(s), 10 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 6
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
------------------------------------------------------------
Please help!
I followed 5-steps 1. Ran window security essentials to scan the computer, 2. Downloaded and ran MBAM. 3. downloaded GMER. when I ran it, get "load error", then pc restarted. It took much longer time to up, after just a few second, it restarted again, again. I tried to started computer in safe mode, but my userid and password don't work.I managed to squeeze in another time of MBAM, it didn't make difference.
-----------------------------------------------------------------------------
here is log of mbam:
Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org
Database version: v2012.09.29.05
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
userid :: computername[administrator]
10/26/2012 1:10:17 PM
mbam-log-2012-10-26 (13-10-17).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 241822
Time elapsed: 11 minute(s), 10 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 6
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowControlPanel (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyDocs (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowRun (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
------------------------------------------------------------
Please help!