Inactive Computer restarts out of the blue (moved)

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When you get the Active x message there should be a drop-down bar that asks you if you want to install the component. You should allow it.

If you disconnect from the Internet by removing the cable, you can safely disable Webroot to see if the pc starts ok.

To see if there is anything else lurking, you can do an on-line scan.

Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on the Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

  • Spyware, Adware, Dialers, and other potentially dangerous programs
    [*] Archives
    [*] Mail databases
6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.




Ok thanks i will try this scan too.

As far as the Active X thing goes i get the drop down bar every time and i have to reinstall it every time. I don't get why i have to keep installing it, its done this ever since that incident happened.
 
It restarted again i had 12 programs running and came back and it had a Flock error needs to close and then the whole computer restarted.


I think its got to be something with the other account i created, ever since i started the limited account is when it started. I don't even really use the limited account.
 
I'll have to think about it and let you know, i may be getting a new laptop here in a couple months.

I still haven't done the other scan you suggested yet from Kaspersky's website. I went to the website but i didn't see any way to scan or any download. My java thing pops up and it asks if i want to block it.
 
Ok thanks i will try this scan too.

As far as the Active X thing goes i get the drop down bar every time and i have to reinstall it every time. I don't get why i have to keep installing it, its done this ever since that incident happened.

I couldn't get that websites scan to work i turned off everything but it just sits there, it says to please wait but how long does it usually take? I let it sit for about 15 minutes.
 
Try this scan instead:

Please Run the ESET Online Scanner and post the ScanLog with your post for assistance.
  • You will need to use Internet Explorer to complete this scan.
  • You will need to temporarily Disable your current Anti-virus program.
  • Be sure the option to Remove found threats is Un-checked at this time (we may have it clean what it finds at a later time), and the option to Scan unwanted applications is Checked.
  • When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.

NOTE: If you are unable to complete the ESET scan, please try another from the list below:

 
Thanks I went for the F Secure one and it worked and it said no malware was detected.



I may want to try what we were talking about, im having trouble getting itunes to work whenever i click on the desktop icon nothing happens. You wouldn't happen to know anything about that would you?
 
No it never shows up in task manager but it shows about a half second of hour glass on my desktop and then quits.
 
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