I recently purchased a Toshiba laptop, L 355D-57809 Everything works great except for the keyboard. Everytime I try and type fast about a sentence or 2 into it the cursor jumps back into part of my message that already typed and screws up the message. I have tried to find a solution at Toshiba but they don't seem to have any available. Anyone have any ideas? Thanks Dave
Cursor jumps
- Thread starter davidj3000
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Ahhhh Hello its a brand new lap top. Replacing the keyboard is not a easy thing to do!
jamesbondleo
Posts: 6 +0
it has to be under warranty i would try to get a replacement or get it fixed under the warranty. did it ever work right or it came out of the box like that.
Yes it's still under warranty, however if you ever sent a laptop in for warranty you would find it can take a very long time to get it returned. I was just wondering if anyone know if the was some setting for the keyboard that could be causing this to happen???? It doesn't do it all the time but is very annoying of couse. And yes it has been doing this since I got it. DJ
rev_olie
Posts: 550 +0
Hey,
this is common with a lot of laptops. Turning off the touch pad like adweston said is most probably a good solution.
Go to Mouse properties in the Control Panel and go to the tab at the very right and turn it off from there. picture 1
You can also turn off the touch pad on some laptops by holding the Fn key and pressing F7 may just be Acers though.
With Dell you can stop the Touch pad from loading on startup also
this is common with a lot of laptops. Turning off the touch pad like adweston said is most probably a good solution.
Go to Mouse properties in the Control Panel and go to the tab at the very right and turn it off from there. picture 1
You can also turn off the touch pad on some laptops by holding the Fn key and pressing F7 may just be Acers though.
With Dell you can stop the Touch pad from loading on startup also
Thanks Rev and Adweston for your advise. That did the trick. I figured it was something simple that could be adjusted or changed. What is really Foolish is to return a computer for a repair when its not broken just needing adjustment. Apparently TPmagic's computer knowledge came from Joe's Pizza Shop
Touchpads can be really sensitive. You should see the one in my Mac. If I come within an inch of it all hell breaks loose. lol 
I do a ton of laptop repairs.. Even my staff commented on how many we do in a week. I can pretty much tell you what brands have what problems, what is causing what problems, what needs to be replaced, many times without seeing it, in a matter of five minutes.
Oh. And don't buy an Acer. lmao.
haha. Now that I mention Acer.. I had a guy bring in an Acer Aspire. This thing looks like it has been through a war. Every piece of the chassis is smashed, fan grills melted (like, missing altogether), buttons broken off, hinges broken in half, with coat hangers duct taped to the lid to hold it together.
It is absolutely demoed. He has insisted it be rebuilt, which is what we're in the process of doing. I've never seen a laptop that badly beaten up. But.. It sure is fun fixing it.
Sorry, just thought I'd share that with you. I should take pictures of it.
I do a ton of laptop repairs.. Even my staff commented on how many we do in a week. I can pretty much tell you what brands have what problems, what is causing what problems, what needs to be replaced, many times without seeing it, in a matter of five minutes.
Oh. And don't buy an Acer. lmao.
haha. Now that I mention Acer.. I had a guy bring in an Acer Aspire. This thing looks like it has been through a war. Every piece of the chassis is smashed, fan grills melted (like, missing altogether), buttons broken off, hinges broken in half, with coat hangers duct taped to the lid to hold it together.
It is absolutely demoed. He has insisted it be rebuilt, which is what we're in the process of doing. I've never seen a laptop that badly beaten up. But.. It sure is fun fixing it.
Sorry, just thought I'd share that with you. I should take pictures of it.
Tmagic650
Posts: 17,233 +234
You spend big bucks on a new in- Warranty laptop, pull it out of the box and the touch pad is too sensitive... You don't return it for warranty repair. You deserve to struggle with not having a touchpad
Could be, yup.
I always thought fools recommended replacing brand new parts that had nothing to do with the problem and have hissy fits when they're called on it, but I could be wrong.
rev_olie
Posts: 550 +0
whats the point in sending it away fro up to 8 weeks with some companies to then spend 15 minutes tweaking the control pannel setings to get the best sensitivity from the mouse pad. EVen then the problem could be missunderstood and either they end it back as fixed or replace the whole laptop and treat it as unfair use and leave you with no laptop and a bill for repair...its just not worth bothering about and i could list sooo many people who have had the same problem as this...i rest my case
What does "electrically related" mean? I'm not sure you even know what you're talking about.
His Toshiba laptop uses a Synaptics touchpad which is PS/2. His keyboard is an HID Keyboard Device, which is USB.
Unless you don't think your grave is deep enough, you might want to give up now....?
problem with cursor
The reason the cursor keeps jumping is because there's a virus in the program. I had the same problem with my laptop (about 2 years ago). I took the laptop to a repair shop that diagnosed the problem, then I called the company (I won't say which one) and insisted they fix it. The system was cleaned out and all the programs re-installed, now the the laptop works fine. Good luck!:wave:
The reason the cursor keeps jumping is because there's a virus in the program. I had the same problem with my laptop (about 2 years ago). I took the laptop to a repair shop that diagnosed the problem, then I called the company (I won't say which one) and insisted they fix it. The system was cleaned out and all the programs re-installed, now the the laptop works fine. Good luck!:wave:
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