virusremoval
Posts: 8 +0
I assume we have all had our fair percentage (albeit small) of insane customers.
What I would like to know is "How do you protect yourself?"
Situations:
1) You took the computer home. Backed up all the data. Reinstalled the O/S and whatever software they gave you.
You returned the next day, and now the customer will not pay you.
You are in their house. The computer is hooked up and working fine.
But they have found something to complain about:
(examples: programs missing - because of no disk
--- data missing - did not know about, thus could not back it up
--- sound. font. email (no password). router. etc
What do you do? Do you volunteer to wipe their computer clean?
Reinstall all the viruses (Satisfaction or double your viruses in return?)
2) Customer decides to bounce the cheque - the next day.
3) Customer complains "it hasn't worked since you left here"
- and that was 6 months ago!
4) And my favourite "customer to be"
They ask you questions on the street. You politely listen until they finally take a breath and say "Would you like to make an appointment?" And then....
I welcome responses here and directly to j1076366@hotmail.com
Permission to print my email address.
What I would like to know is "How do you protect yourself?"
Situations:
1) You took the computer home. Backed up all the data. Reinstalled the O/S and whatever software they gave you.
You returned the next day, and now the customer will not pay you.
You are in their house. The computer is hooked up and working fine.
But they have found something to complain about:
(examples: programs missing - because of no disk
--- data missing - did not know about, thus could not back it up
--- sound. font. email (no password). router. etc
What do you do? Do you volunteer to wipe their computer clean?
Reinstall all the viruses (Satisfaction or double your viruses in return?)
2) Customer decides to bounce the cheque - the next day.
3) Customer complains "it hasn't worked since you left here"
- and that was 6 months ago!
4) And my favourite "customer to be"
They ask you questions on the street. You politely listen until they finally take a breath and say "Would you like to make an appointment?" And then....
I welcome responses here and directly to j1076366@hotmail.com
Permission to print my email address.