By Bill Titus ยท 5 replies
Jan 19, 2007
  1. I had posted a message to the Device Drivers list as:

    I'm working on debugging a BSOD problem on a user's computer. This is a Dell Latitude D600, with Windows 2000 Professional, SP 4 & recent Windows Updates installed. The machine in questions is equipped with:
    Motherboard - Dell Latitude D600 Motherboard
    CPU - Intel Pentium M, 1600 MHz cpu
    Audio - Intel 82801DBM ICH4-M - AC'97 Audio Controller [A-1]
    Video - MOBILITY RADEON 9000 (32 MB)
    RAM - 2 GB
    Disk - Win2000 Promise Ultra100 (tm) IDE Controller with FUJITSU MHT2080AT PL (80 GB, 4200 RPM, Ultra-ATA/100) drive
    Optical Drive - _NEC DVD+RW ND-6100A (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-ROM:8x, CD:24x/16x/24x DVD+RW)

    Additional details of the situation are in my prior posting - but essentially, at present, on power transitions (shutdowns, attempts to enter stand-by), it BSOD's with a BugCheck of 9F (DRIVER_POWER_STATE_FAILURE). Here is a sample of a stack trace from a representative minidump:

    f65dfae4 8048bf53 88a7102c 00000001 00000000 nt!IoBuildPoDeviceNotifyList+0x274
    f65dfb04 8048badf 00000000 f65dfbf4 f65dfc78 nt!PopSetDevicesSystemState+0x85
    f65dfbe0 80465014 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0x329
    f65dfbe0 8043057b 00000006 00000004 c0000004 nt!KiSystemService+0xc4
    f65dfc64 8048b826 00000006 00000004 c0000004 nt!ZwSetSystemPowerState+0xb
    f65dfd48 804904b6 00000006 00000004 c0000004 nt!NtSetSystemPowerState+0x70
    f65dfd58 80465014 00000002 00000000 00000000 nt!NtShutdownSystem+0x2e
    f65dfd58 77f88e07 00000002 00000000 00000000 nt!KiSystemService+0xc4
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    77f88dfc 00000000 00000000 00000000 00000000 0x77f88e07

    Nothing seems to point to any specific driver (at least that I can tell).

    Basically, I started having problems when DivX software was installed on-top of the Roxio Easy CD Creator v 5.3.4 SP 8 Basic pre-installed by Dell. Now - both list as being removed, but the system still BSOD's.

    Any help or hints would be appreciated.
  2. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  3. hellcatt

    hellcatt TS Rookie

    New to the boards

    Hi! I'm Helen. I'm often mistaken as the IT manager's secretary by marketing research firms. </bitter>

    I look forward to finding answers and asking questions!

  4. hellcatt

    hellcatt TS Rookie

    Sorry--that was my first post.

    I was under the impression that the board was making me post to a newbie board first.

    In any case, a question to Bill: is the D600 in a port replicator? Just curious.

  5. saxasm

    saxasm TS Rookie

    I've been getting the same problem, but simply at random (it seems).

    It can happen doing pretty much anything, from surfing, using a text editor, playing a graphics-heavy game, compiling a huge source. No connection at all to what i'm doing, it seems.

    It occurs about twice a week.

    Does anyone have any hint on what I can do to fix this irritating problem?
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    saxasm, this thread is over two years old. The best recourse is to start your own and include your system specs, along with what you wrote here.

    Many people will think you are simply answering the OP and not realize you are asking for help.

    When it Blue Screens does it list a driver along with the error code? Please answer this question in your new post.
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