EXCellR8
Posts: 1,797 +1
One of my friends' laptop is being a bit temperamental. It's a relatively new Dell Inspiron 1525 with Windows Vista Home Premium (32bit) SP1 installed. Anyways, the computer turns on normally but when the OS goes to load it gets stuck at a black screen with just the mouse cursor moving around. Safe Mode doesn't work and the same thing happens if I select "Last Good Config that Worked." I've seen this problem before with updates, but my friend said it was working fine and he didn't install anything.
I popped in the Dell OS disk so I could try a repair/recovery but that was unsuccessful as well. The setup program didn't detect any problems with the OS and there were no restore points to revert back to. I have no idea what the computer is doing when it sits on the black screen. There is a little bit of HDD activity here and there but I think that's the normal behavior. Any ideas? I'm sort of at a loss here...
Thanks in advance for any help!
I popped in the Dell OS disk so I could try a repair/recovery but that was unsuccessful as well. The setup program didn't detect any problems with the OS and there were no restore points to revert back to. I have no idea what the computer is doing when it sits on the black screen. There is a little bit of HDD activity here and there but I think that's the normal behavior. Any ideas? I'm sort of at a loss here...
Thanks in advance for any help!