If anyone could help (Rustam I have heard mentioned) I would be most greatful. I got the above mentioned laptop off ebay for an ill family member whom cant get around too well and needs a good laptop for computing. Its service tag is f86mgc1-595b I was able to remove one password with removing the cmos battery, but it still has the main passwords in the bios locked. The unlock -setup- password, admin password are locked. I reset the system password by removing the cmos battery. We'd be most greatful.