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By boombatty ยท 16 replies
Feb 14, 2005
  1. Hi, my sister's win2k computer has recently been crashing at startup. Occasionally, it boots up fine and then crashes about 5 minutes in, other times it never even boots up before the blue screen. When she boots up in safe mode, she's fine. I think there is a driver problem. Here is the text of the blue screen:

    *** STOP: 0x000000D1 ()x00000025,0x0000000D,0x00000000,0xFD77E72)

    *** Address FD77E72 base at FD779000, DateStamp 3e89d599 - atapi.sys

    Beginning dump of physical memory

    Anyway, any help would be greatly appreciated. Let me know if more information is required. Thanks in advance!

  2. zephead

    zephead TechSpot Paladin Posts: 1,554

    what did she change (settings, updated drivers/files?) sounds like a driver problem or memory problem. try downloading memtest.
  3. boombatty

    boombatty TS Rookie Topic Starter

    I am fairly confident that she has done nothing in the way of updating other than the recent win2k update.

    2 questions:
    1) How does she do a system restore?
    2) Where would I find memtest?

    Thanks for the quick reply!!
  4. boombatty

    boombatty TS Rookie Topic Starter

    included minidump files

    I have included the minidump files from her last few crashes, could someone please look at them and tell me what they mean.


    Attached Files:

    • tmp.zip
      File size:
      49.6 KB
  5. boombatty

    boombatty TS Rookie Topic Starter

    Is there anything else I can do?

    Is there more info that anyone could use?

    Please help!
  6. zephead

    zephead TechSpot Paladin Posts: 1,554

    to download memtest, follow instructions (you'll need to boot to a floppy)
    actually i don't think that windows 2k has system restore...if she did it would be in the accessories/system tools menu...
  7. boombatty

    boombatty TS Rookie Topic Starter

    ok, she ran it all last night, with no problems. So, I guess it is not the RAM, huh?

    What's next?

    Thanks again for your help!
  8. zephead

    zephead TechSpot Paladin Posts: 1,554

    assuming you ran ALL the memory tests i'd say you have a device driver problem, or some other important system setting, can you get wondows to boot at all?
  9. boombatty

    boombatty TS Rookie Topic Starter

    well, she ran it overnight and it was still running in the morning...

    She can get it to boot up occasionally. When it does, it lasts about 5 minutes before the BSOD. Usually, she is trying to get to Microsoft and see if there are any updates for her Win2k machine when the crash occurs.

    Did the minidump files reveal anything useful?

    Thanks again.
  10. zephead

    zephead TechSpot Paladin Posts: 1,554

    this is going to be hard to narrow down...i'd try another hard disk and install windows onto that and see...it would help tremendously. what kind of a pc is it (dell, gateway, custom, extc)?

    ps, the dump files didn't reveal anything useful, haven't spent lots of time looking
  11. boombatty

    boombatty TS Rookie Topic Starter

    Ok, she does not have a spare hard drive to use. What would I need to do to have her wipe the whole drive (a re-format, perhaps?) and then re-install the OS on it. Would I need to set up a driver disk to make sure that the CD drive will run? Or, should I just have her re-install the OS on top of the current one without having wiped the drive first?
  12. zephead

    zephead TechSpot Paladin Posts: 1,554

    you shouldn't need to do anything special to reinstall windows. just give it a go and see how things turn out. i'd use another hd if available, it's your call really,
  13. Antiguablue

    Antiguablue TS Rookie

    Here is what microsoft says about it.

    Stop 0x000000D1 or DRIVER_IRQL_NOT_LESS_OR_EQUAL
    The Stop 0xD1 message indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

    Interpreting the Message
    This Stop message has four parameters:

    Memory referenced.
    IRQL at time of reference.
    Type of access (0x00000000 = read operation, 0x00000001 = write operation).
    Address that referenced memory.
    Resolving the Problem
    For additional troubleshooting suggestions that apply to all Stop errors, see "Stop Message Checklist" later in this appendix.

    Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.
    For more information about Stop 0xD1 messages, see the Microsoft Knowledge Base link on the Web Resources page at http://www.microsoft.com/windows/reskits/webresources. Search using keywords winnt, 0x000000D1, and 0xD1.

    updated and comaptiable drivers are very important when running XP. Check your hardware with the HCL www.microsoft.com/hcl If you hardware is not on the list it does not mean it won't work it just means it hasn't been tested by Microsoft and they won't Guarantee it to be compatible. If it not on the list check the manufacturer's website fo an up to date XP driver, if they don't have one you may be out of luck. This goes for motherboards and the bios too.
  14. clarke

    clarke TS Rookie

    Hi - I seem to have the same problem as other users.

    Tech Info:
    xxxSTOP: 0x000000D1 (0x82400000, 0x00000002,0x00000000,0xF8067988)

    xxxW22n51.sys - Address F8067988 base at F7FF3000, DATESTAMp 404c5c4c

    Beginning dump or physical memory. Physical dump complete.

    This error is occuring more frequently now than before. I recently changed the internal HD because of errors with the last one. My computer is an

    Acer 1680 - (3-4yrs old)
    System is Windows XP3

    I'm not very computer savvy, so any guideance would be greatly appreciated. Windows keeps telling my to Disable BIOS memory such as caching or shadowing - whats is this???
  15. Route44

    Route44 TechSpot Ambassador Posts: 11,989   +76

    clarke, in the future it would be more helpful if you would start your own thread rather than attaching to one 3+ years old. As for 0xD1 errors they are caused by a faulty driver or buggy software.

    One thing cited in what you gave information wise is W22n51.sys which is an Intel Pro/Wireless driver. Try updating your wireless drivers and see if it becomes stable.
  16. elmeg

    elmeg TS Rookie

    ok, here's another one:
    Toshiba Satellite M115 S3094

    *** STOP: 0X000000D1 (0X000000307, 0X00000007, 0X00000001, 0XF83DFBB4)

    *** Address F83DFBB4 base at F83D8000 DateStamp eb7d83e5 - atapi.sys

    Regular Mode - doesn't work...
    Safe Mode - doesn't work...

    Any suggestions?
  17. Route44

    Route44 TechSpot Ambassador Posts: 11,989   +76

    elmeg, as I said to clark back in July you'll get better results if you do your own post rather than attaching to an old one. These errors are caused by a faulty driver or buggy software. Do you have Alcohol 120% or DAEMON Tools installed?
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