I've got a WD My Passport Elite 500GB external drive which until last Saturday was working great.
While shutting down the laptop it was connected to (due to MS "updates") my son pulled the plug on the Passport. His babysitter plugged it back in and told me that the screen showed some "error message".
Now I am not able to access the files on the drive, Windows doesn't recognize the drive and when I use data recovery software I get "Error 27 in HD129..." message.
Also, the Get Data Back software now says that this is a 2TB drive! I wish, but I'd rather have my files and only have 500GB..
Any suggestions other than packing it in a box and sending it back on an RMA?
I appreciate any help you all can offer.
Bill
While shutting down the laptop it was connected to (due to MS "updates") my son pulled the plug on the Passport. His babysitter plugged it back in and told me that the screen showed some "error message".
Now I am not able to access the files on the drive, Windows doesn't recognize the drive and when I use data recovery software I get "Error 27 in HD129..." message.
Also, the Get Data Back software now says that this is a 2TB drive! I wish, but I'd rather have my files and only have 500GB..
Any suggestions other than packing it in a box and sending it back on an RMA?
I appreciate any help you all can offer.
Bill