Former Amazon executive says he switches off Alexa for "private moments"

midian182

TechSpot Editor
Staff member

Robert Fredrick, who was once a manager at Amazon Web Services, told the BBC’s Panorama program that he always turns off his Alexa speaker when discussing anything private or sensitive.

“I don’t want certain conversations to be heard by humans,” he said. “Conversations that I know for a fact are not things that should be shared then I turn off those particular listening devices.”

Alexa has been known to mishear wake words in conversations and start recording them without participants’ knowledge.

In April last year, it was reported that Amazon employs thousands of contractors and full-time workers around the world to listen to voice recordings captured by Echo devices. The conversations were transcribed and annotated with the aim of improving the performance of digital assistant Alexa, helping the AI better understand human speech. Amazon said less than one percent of conversations are listened to by human staff, and the information is anonymized beforehand.

Following criticism of the annotation program, Amazon introduced an option that allows users to opt-out of human review of their voice recordings. You can also delete most of your transcripts stored on the company’s servers.

Fredrick wasn’t the only ex-Amazon worker with concerns over Alexa speakers. James Marcus, a senior editor at Amazon between 1996 to 2001, said: “I simply hate the idea of voluntarily putting a bug into my living room, and knowing that some schmo in Seattle might be listening to it on a headset.”

In response to the program, Amazon asked why Panorama would choose to question a former worker who left long before Alexa was created. “It is surprising that someone who left Amazon 14 years ago is being quoted, about a technology that was developed a decade after he left. His quotes do not accurately portray how Alexa works,” a spokesperson told The Sun.

"We take privacy very seriously at Amazon and designing Alexa was no different. Echo devices are designed to detect only your chosen wake word. No audio is stored or sent to the cloud unless the device detects the wake word. Customers can review and delete voice recordings at any time in the Alexa App, as well as, choose to have them automatically deleted every 3 or 18 months on an ongoing basis."

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QuantumPhysics

TS Evangelist
Every moment in my house is a private moment.

And by the way: if you buy a smartphone, you can cut the speaker wires and use a plug in headset to ensure it can’t listen in on you.
 
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ShagnWagn

TS Evangelist
"No audio is stored or sent to the cloud unless the device detects the wake word."

If you must insist on calling it a "cloud", use a term for what it really is - "storm cloud". It's not white an fluffy.
So, it does nothing at all? It will even if it *thinks* you said it. What if your wife's name is alexa? What if someone visiting says the word? How about don't even store it on the internet? I know, novel idea.

How about a "new" concept? Don't even put one of these in your house? Never have to worry about it again. That is, except for facebook recording your microphone as I have many examples of.
 

wiyosaya

TS Evangelist
I have to wonder if turning it off really does turn it off.

A smart speaker in my home is just as unwelcome as a smartass.
 
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Capaill

TS Evangelist
I got 2 Alexa units free when I changed electricity provider. I turned one on, played with it for a while and then put it back in the box. That was months ago. I have no use for it where I could justify having it constantly listening to me or constantly connected to my Wifi.
 

Paul T

TS Rookie
I like my Alexas. They've been tested for outgoing traffic, nothing is sent without your command. This headline is click bait. Executives know jack-all about technology anyway. Even if it private audio was sent who cares? Are they gonna blackmail me with audio of my sex-moans? I'll send them some more for free! Y'all need to get over this puritanical paranoia.
 

Evernessince

地獄らしい人間動物園
I like my Alexas. They've been tested for outgoing traffic, nothing is sent without your command. This headline is click bait. Executives know jack-all about technology anyway. Even if it private audio was sent who cares? Are they gonna blackmail me with audio of my sex-moans? I'll send them some more for free! Y'all need to get over this puritanical paranoia.
Don't know about Alexa but google home does


Ironically I had to use bing to find this as Google seems to bury search results it doesn't like.
 
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Underdog

TS Addict
The complete loss of any personal privacy is the price some people are happy to pay for being too lazy to "push a button". Brave new world indeed.