When there is a new product, there will always be issues.

 

Is this a problem that could be solved with a software/firmware fix or does this need a hardware fix?

 

A great way to boost sales. Sell a flawed product. What would life be without problems?

 

With a gaping flaw like this you really gotta wonder where all the other lions are. Google can pull off some amazing things but polish has not been one of them. And that spills over to their software too which is littered with inconsistencies and nerdisms. Google's raison d'etre is to provide the most attractive context for advertising their client's stuff to you. In essence they are still a virtual billboard company at heart. If you're comfortable with this, great, but it has many implications that would take too long to get into in a simple post - lack of polish being only one. Apple, on the other hand, takes a completely different approach. It is one where perceived quality is absolutely critical to the success of their products. This is why a mere handful of mapping errors in a massive database in version 1.0 of one of their many software applications was enough for the company's CEO to make a personal apology and heads to roll. Google Maps has had loads of errors since day one but because GMaps is supported by advertising and free to the public, no one blinks an eye.