Help! 'Google redirect' problem

By mummyal ยท 24 replies
Feb 13, 2010
  1. Hi there

    I seem to have the same problem that many others are having - the "Google Redirect" problem. It just happened earlier this afternoon. I was searching for something and clicked on the first link on the results page (and it was a trustworthy website as well) and it took me to Ask Jeeves results page. I was confused. So tried it again... and this time, it took me to one of those 'business links' page. Got a bit suspicious - but tried again and took me to a list of ads. So, I scanned my pc (McAfee, Spybot) but picked nothing up.

    So, googled (!!) about this issue and found out that many people have complained about this problem ... and instead of clicking on the link, I just typed the address in directly.... so here I am !

    I have completed the 8-step process and it's still happening. Also, now pop-ups seem to be appearing every now and again whereas before, I had none.

    I am panicking slightly that my pc will give up on me and I cannot live without the internet lol !!

    Would greatly appreciate any help from the experts. Here are the 3 logs as requested.



    Attached Files:

  2. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Oh and although McAfee didn't pick anything up, one of the other programmes did - not sure whether it was MBAM, Super Antispyware or Ccleaner - but it picked up 'Trojan.dropper' and removed it (hopefully).
  3. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Please, never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  4. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    I can't seem to complete download of Combofix. Right at the end, McAfee tells me that those 2 sites which you've suggested might contain malware etc etc and also that it has detected and removed a Trojan (artemis something). Have tried a couple of times and then when I decide to click on 'allow' (for it to complete download), it tells me that there's some error and the file is in use or something like that. Are there any other safe sites where I may be able to download it from?


    Edited to add: This is what it says: "Cannot copy ComboFix[1]: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."
  5. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Disable McAfee, or download Combofix on another computer and move it to this computer, using USB flash drive.
  6. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Hi there

    Managed to finally download it and run the program. Initially I thought my pc had frozen after clicking the Combofix icon as it actually took about 10 mins before anything finally started happening.

    Here are the Combofix & Hijackthis logs for your further action. Thanks.

    Attached Files:

  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    mummyal, please disable AdWatch temporarily. It offers Real Time Protection and can affect the scans:

    Ad-Aware AE Ad-Watch Live!
    • Right click on the Ad-Aware icon in the system tray. [​IMG]
    • Click on Disable Ad-Watch Live!
    • (Once you are clean, you can re-enable Ad-Watch Live! by clicking on Enable Ad-Watch Live!.)
  8. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Download TDSSKiller and save it to your Desktop.
    Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
    Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

    If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
    When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.
  9. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Regarding Adaware, it'd be good idea to uninstall it altogether.
    The tool is not up to par anymore.
  10. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Ok thanks, have duly uninstalled AdAware.

    Contents of the TDSS report attached. It wouldn't let me paste the contents here as it was too long.

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Very good :)
    Please, re-run Combofix and post its log.
    Post fresh HJT log as well.
  12. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Thanks for your reply Broni. Will re-run and post logs a bit later when I get on my pc.
  13. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    No problem :)
  14. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Here are both logs as requested.

    I've noticed (in the HJT log) that there are a couple of new 'R1 entries' after my Virgin Media homepage line. Are those meant to be there? I still get the odd pop-up every now and again.

    Also, today, in my History folder, I noticed that there's a link with lots of numbers/letters followed by friendconnect. gmodules. com (I put the spaces in intentionally here).

    But other than that, I've tried searching for stuff on Google and so far (touch wood), I've been taken to the right pages :)

    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Thank you for updated info about current issues :)

    Combofix log looks much better.

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\documents and settings\Compaq_Administrator\Application Data\mdbu.bin

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  16. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Have attached latest Combofix/HJT logs.

    McAfee is still alerting me that they have blocked/removed a trojan (artemis something) from the Combofix download.

    Attached Files:

  17. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Download Dr.Web CureIt to the desktop:
    • Doubleclick the drweb-cureit.exe file and click Scan to run express scan. Click OK in pop-up window to allow scan.
    • This will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it. This is only a short scan.
    • Once the short scan has finished, select Complete scan.
    • Click the green arrow [​IMG] at the right, and the scan will start.
    • Click Yes to all if it asks if you want to cure/move the file.
    • When the scan has finished, in the menu, click File and choose Save report list
    • Save the report to your desktop. The report will be called DrWeb.csv
    • Close Dr.Web Cureit.
    • [color=5]Important![/color] Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
    • Copy and paste that log in the next reply. You can use Notepad to open the DrWeb.cvs report.

    NOTE. During the scan, pop-up window will open asking for full version purchase. Simply close the window by clicking on X in upper right corner.

    Post fresh HijackThis log as well.
  18. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    The Combofix icon seems to have disappeared from my desktop and as a result, when I type in "Combofix /Uninstall" in the 'Run' bit, it can't find the file. I've done a search and only the text logs show up and a couple of 'pf' files. Does that mean it's gone from my pc? Shall I just carry on with the Dr. Web CureIt?
  19. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    If any of these items are present...
    Delete Combofix, Qoobox folders,and Combofix.txt file from C:
    Delete Combofix from your desktop

    Then continue with Dr.Web.
  20. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Phew, that scan took forever lol.

    Here's the Dr. CureIt report. I have never used "Online Services/BTYahoo" etc before - it has always been there on my pc. How did it get infected?

    HPPre05.msi/stream001\btwebcontrol.dll;C:\Program Files\Online Services\BTYahoo\HPPre05.msi/stream001;Dialer.Btweb;;
    stream001;C:\Program Files\Online Services\BTYahoo;Archive contains infected objects;;
    HPPre05.msi;C:\Program Files\Online Services\BTYahoo;Archive contains infected objects;Moved.;
    A0104116.msi/stream001\btwebcontrol.dll;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907\A0104116.msi/stream001;Dialer.Btweb;;
    stream001;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907;Archive contains infected objects;;
    A0104116.msi;C:\System Volume Information\_restore{F7149EC7-4FA5-4148-81FA-2F7A6348FD9A}\RP907;Archive contains infected objects;Moved.;\Script.0;C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\Scripts\;Probably SCRIPT.Virus;;;C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\Scripts;Container contains infected objects;Moved.;
  21. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    It's part of a garbage, which came preinstalled on your computer.

    How are the issues?

    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  22. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Hi there

    Report from Kapersky scan.
    KASPERSKY ONLINE SCANNER 7.0: scan report
    Wednesday, February 17, 2010
    Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
    Kaspersky Online Scanner version:
    Last database update: Wednesday, February 17, 2010 13:04:39
    Records in database: 3544318

    Scan settings:
    scan using the following database: extended
    Scan archives: yes
    Scan e-mail databases: yes

    Scan area - My Computer:

    Scan statistics:
    Objects scanned: 102025
    Threats found: 1
    Infected objects found: 2
    Suspicious objects found: 0
    Scan duration: 01:51:21

    File name / Threat / Threats count
    C:\Documents and Settings\Compaq_Administrator\DoctorWeb\Quarantine\A0104116.msi Infected: not-a-virus:Dialer.Win32.BT.g 1
    C:\Documents and Settings\Compaq_Administrator\DoctorWeb\Quarantine\HPPre05.msi Infected: not-a-virus:Dialer.Win32.BT.g 1

    Selected area has been scanned.

    And fresh HJT log attached as too long to post on here.

    Attached Files:

  23. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    How is your computer doing?


    Verify your Java version here:
    Update, if necessary.
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).


    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    nothing malicious to remove

    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    - O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    - O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    - O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
    - O4 - HKLM\..\Run: [removecpl] RemoveCpl.exe
    - O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    - O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    - O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
    - O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    - O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    - O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    - O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

    5. Click on Fix checked button.

    6. Restart computer.

    When done....

    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  24. mummyal

    mummyal TS Rookie Topic Starter Posts: 93

    Hi Broni

    The computer seems to be working fine. Google's been behaving itself too :grinthumb

    Just want to say a big thank you for all your help & time in helping me sort out the problem. Hopefully that's the end of that. Will sort out my hubby's laptop later tonight when I have some time.

    Thanks again.

  25. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    You're very welcome :)
    Happy surfing :)
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