Inactive Help needed with Google redirect virus

[HelpNeeded826]

I am having trouble with my computer in that I seem to have been hit with a virus I have commonly heard called a google redirect virus. When I attempt to use a search engine, clicking on the link takes me to a different page such as an ad for credit card registration. I tried doing a system restore, but after the lengthy process I saw it actually changed nothing. I also tried using some trusted tools such as avira or malwarebyts but neither of them would even run a scan. If you could please help walk me through fixing this problem I would appreciate it.


P.S. I don't know the most about using computers to find and post logs, so if you could please be patient and help me to give you the information it would be greatly appreciated.

 

[Bobbye]

Welcome to TechSpot! I'll help with the redirect. We try to make the instructions clear, but if you don't understand something, please ask me. Keep all the logs and information for the problem together, on this thread. If you can't fit a log into just one reply, okay to continues in next reply, on this thread.
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Please follow the steps in the Preliminary Virus and Malware Removal thread HEREhttps://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

One caution, something that many are missing: when you run GMER, note this:
Warning !Please, do not select the "Show all" checkbox during the scan.
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My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• Follow the order of the tasks I give you. Order is crucial in cleaning process.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.
• Please let me know if there is any change in the system.

If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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[HelpNeeded826]

P.S. I also have had something called wolfram antivurs popping up saying I have viruses, I am convinced this is a trojan and I thought it might be important to mention.

 

[HelpNeeded826]

I can't seem to get either of the two antivirus programs you sent to work, avira downloaded but when I click to scan nothing happens. Avast went through the installation process and then failed. Any idea what I should do? I am very worried on how I can get my computer back and running.

 

[Bobbye]

Do you already have an antivirus program on the system? If you do, you do not need to add Avast or Avira. Nor do you have you run a scan now. If you didn't have any AV, just add one and update- no scan.

Please continue with the steps.