Help with my wireless internet

[jenniferLG]

Hi, We just recenty got wireless internet through charter. Everythings been working fine we have a main computer and 2 laptops. Ok here's the problem The main computer is working lovely, The laptops are not. For almost a month the laptops have worked, then suddenly they stopped lastnight. We havn't changed any settings the only thing ive done recently is i downloaded a theme to make my window vista toolbar clear. The internet worked fine after that so i dunno if that could be it or not. I called charter and they said everything was set up correctly and they had no idea what was wrong and that i should take my laptop back since ive only had it for a month. but i dont see how in a matter of hours everything just stops working.. It's saying it cant find a network so i set up a new net work while on the phone with charter did a new password the works and still nothing, Can someone please help me?? I'm sorry for rambling on i just wanted to cover everything. OH and i have a compaq that has vista and my brother has a ibm thinkpad with windows xp ... Thanks in advance

 

[Tmagic650]

What wireless router/access point are you using?

 

[jenniferLG]

im not sure what you mean, I have no idea about the technical stuff, the name of it is NetGear

 

[Tmagic650]

Have Charter send you a new wireless NetGear router... Have them set it up for you in person with your laptops near by. I have a new wireless router coming for the same reason... a bad Netgear wireless router

 

[jenniferLG]

Do you think i should restore the computer? just to see if it makes a difference. I tried reinstalling the wireless lan to my laptop again, but its saying its connected but very weakly and im still unable to access the internet.

 

[Tmagic650]

I use Vista too... You have to use a Vista compatible Wireless Router. Charter is messing with you. My Netgear WGR614 worked well with XP but not with Vista. Sometimes it would connect, then it stopped totally like yours

 

[jenniferLG]

my brothers laptop is xp, mines vista. It's been working just fine.. So do u think its maybe something we've done such as changing settings or uploading programs or something? Should i try to restore back to a previous point or restore it all together? Or should i just leave it alone and wait..

 

[jenniferLG]

i also tried plugging in the ethernet cable into my laptop directly and it dosn't work either..

 

[Tmagic650]

Does another laptop or computer work on the ethernet cable? Just what have you changed since getting Charter wireless?

 

[jenniferLG]

i am currently on the main pc and its hooked up to the wireless modem as well, and it works just fine

 

[Tmagic650]

So you have only one laptop that won't connect either to a wired Internet or a wireless Internet? If this is the case, there is a problem with that laptop. You haven't answered my question regarding just what have you done to the laptop, that might have caused this connection problem