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Boot into safe mode. See how HERE.
http://www.bleepingcomputer.com/forums/tutorial61.html
Turn off system restore.(XP/ME only) See how HERE.
http://www.bleepingcomputer.com/forums/tutorial56.html
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
http://www.bleepingcomputer.com/forums/tutorial62.html
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ALCMTR.EXE
Close task manager.
Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {8036D4D7-AAD3-4793-AB49-329E437155A8} - (no file)
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
Fix all 016-DPF entries.
O17 - HKLM\System\CCS\Services\Tcpip\..\{CC6859E6-6F7B-43DE-BCE0-C83CA898C014}: NameServer = 80.225.252.58 80.225.252.50
<Only fix this, if it doesn`t belong to your ISP.
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
ALCMTR.EXE
Reboot into normal mode and turn system restore back on.
Post a fresh HJT log as an attachment. See
HERE.
Regards Howard :wave: :wave:
