Official solution
Corporate KnowledgeBase ID: KB58597
Published: January 29, 2009
Environment
Microsoft Windows (All supported versions. See KB51109)
Summary
This article outlines how can VirusScan Enterprise 8.0i can be manually removed if an automatic removal is unsuccessful?
Solution 1
Use MSIEXEC.EXE to remove remnants (When Add/Remove programs option is not available).
In some cases it is possible to remove VirusScan Enterprise remnants using the MSIEXEC.EXE with the products installation string.
This can save time and is recommended before undertaking the manual uninstall procedure.
For full full details on how to remove VirusScan Enterprise via the command line using msiexec.exe, see KB52648.
Solution 2
IMPORTANT: The following instructions are intended to be used as a last resort for removing VirusScan Enterprise. Before attempting a manual removal, try all other methods first. Administrators should use discretion when employing this solution.
CAUTION: This article contains information about opening or modifying the registry.
* The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
* Before proceeding, McAfee strongly recommends backing up your registry and understanding the restore process. For more information, see: support.microsoft.com/kb/256986
* Do not run a .REG file that is not confirmed to be a genuine registry import file.
Manual removal procedure.
Stop and Disable running McAfee and other services:
1. Click Start, Run, type services.msc and click OK.
2. Right-click McAfee Framework and select Stop.
3. For each of the following services, right-click, select Properties, set the Startup type to Disabled, click Stop, and click OK.
Network Associates McShield (McShield.exe)
Network Associates Task Manager (VsTskMgr.exe)
4. If Simple Network Management Protocol (SNMP) service is running it will lock the VSE80i Mcvssnmp.dll. To unlock the file and allow it to be deleted please stop the following services
SNMP Service
SNMP Trap Service
Remove components:
1. Click Start, Run, type cmd and click OK.
2. Change directory to: \Program Files\Common Files\Network Associates\Talkback.
Type TBMON -Delref and hit Enter to decrement the counter for the McAfee Error Reporting Service.
3. Change directory to: \Program Files\Network Associates\VirusScan.
4. Type Naiavfin -u and press Enter to flag the McAfee Filter (naiavfnx.sys) and TDI (mvstdinx.sys) drivers for removal after a system restart.
5. Change directory to: \Program Files\Network Associates\Common Framework.
6. Type Frminst /remove=updater and press Enter to decrement the counter for the Common Framework service.
7. Change directory to: \Program Files\Network Associates\VirusScan.
8. Type Regsvr32 /u Scriptproxy.dll and hit Enter to unregister the .DLL for Script Scanning.
9. If the McAfee AntiSpyware Enterprise Module 8.0 is installed, type CSSCAN /UninstallMAS and press Enter to remove it.
Delete registry values:
1. Click Start, Run, type regedit and click OK.
2. Navigate to [HKEY_CLASSES_ROOT\*\ShellEx\ContextMenuHandlers\VirusScan].
3. Right-click the VirusScan key and select Delete.
4. Navigate to [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Run].
5. Right-click the value ShStatEXE and select Delete.
6. Restart your computer.
NOTE: At this time, VirusScan Enterprise (VSE) components are no longer running and your system is unprotected. For security, you may want to disconnect from your network to continue working.
Remove Registry Keys:
1. Click Start, Run, type regedit and click OK.
2. Select Edit, Find.
3. Delete language dependent registry key:
For VSE 8.0i English, type BB1D3FD5E498DCD4285751A99C28B934
For VSE 8.0i German, type B1D6580FEE1125641847AE3F5DBAC666
For VSE 8.0i Japanese, type 2CE70B0B82FF434458D8D84333E8734F
4. Click Find Next.
5. Delete any matching entries found.
6. Repeat until no further entries are found.
7. Navigate to each of the following keys, right-click each, and select Delete:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\McShield]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\McTaskManager]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NaiAvFilter1]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NaiAvFilter10n] (where n is any number]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EntDrvnn] (where nn is any number)
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NaiAvTdi1]
[HKEY_LOCAL_MACHINE\Software\Network Associates\Epolicy Orchestrator\Application Plugins\VIRUSCAN8000]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\Alert Client\VSE]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\Detect]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\Entercept]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\McPAL]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\McVSSNMP]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\NVP]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\On Access Scanner]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\On Demand Scanner]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\Shared Components\VirusScan Engine]
[HKEY_LOCAL_MACHINE\Software\Network Associates\TVD\VirusScan Enterprise]
For VSE 8.0i English:
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{5DF3D1BB-894E-4DCD-8275-159AC9829B43}]
For VSE 8.0i German delete,
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{F0856D1B-11EE-4652-8174-EAF3D5AB6C66}]
If the AntiSpyware Enterprise Module was installed then delete:
[HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\VSEMAS__8000]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\McAfee Anti-Spyware Enterprise Module]
8. Navigate to the following keym then right-click the value Exchange Scan and select Delete. :
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions]
9. Navigate to the following key, then right-click the value C:\WINDOWS\System32\EntAPI.dll, and select Delete.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs]
Remove Directory Structure:
Use Windows Explorer to navigate to each of the following folders. Right click each, and select Delete:
\Program files\Network Associates\VirusScan
\Program files\Common files\Network Associates\Engine
\Documents and Settings\All Users\Start Menu\Programs\Network Associates
\Documents and settings\All Users\Application Data\Network Associates\BOPDATA
\Documents and settings\All Users\Application Data\Network Associates\VirusScan
Remove Files:
1. Use Windows Explorer to navigate to C:\WINDOWS\System32.
2. Right-click EntAPI.dll and select Delete.
3. Navigate to C:\WINDOWS\System32\Drivers.
4. Locate the following files, right-click each one and select Delete.
MVSTDInn.SYS
NAIAVFnn.SYS
EntDrvnn.SYS
NOTE: nn will be two alphanumeric characters such as 5x.
If the Lotus Notes Client is installed:
1. Open each copy of NOTES.INI and remove the following two lines:
AddInMenus=NCMenu
EXTMGR_ADDINS=NCExtMgr
2. Delete the following files from the Lotus Notes Program Files folder (default is C:\Program Files\Lotus\Notes)
NCInstall.dll
NCDaemon.exe
NCTrace.dll
NCScan.dll
NCExtMgr.dll
NCMenu.dll
McAfee recommends the following to ensure a complete cleanup of VirusScan Enterprise:
Empty all files from the following TEMP folders:
C:\Documents and Settings\<User>\Local Settings\Temp
C:\WINDOWS\Temp
Remove previous .MSI file:
1. Navigate to C:\WINDOWS\Installer.
2. Right-click each.MSI file and select Properties. If the Summary tab displays VirusScan, then click OK, right-click the file and select Delete.
Remove the VirusScan Enterprise icons folder:
1. Navigate to C:\WINDOWS\Installer\.
For VSE 8.0i English Right click the {5DF3D1BB-894E-4DCD-8275-159AC9829B43} folder and select Delete.
For VSE 8.0i German, Right click the {F0856D1B-11EE-4652-8174-EAF3D5AB6C66} folder and select Delete.
For VSE 8.0i Japanese, Right click the {B0B07EC2-FF28-4434-858D-8D34338E37F4} folder and select Delete.
2. Restart your computer.
NOTE: These steps do not include instruction for removing the McAfee Error Reporting Service and Common Framework Service as these components may be shared with other McAfee products.
Related Information
KB50602 - How to manually uninstall VirusScan Enterprise 8.5i
Previous Document ID
KB47372