HP is silently installing resource hogging telemetry software

Greg S

TS Evangelist

Working on a brand new computer is often a great feeling once everything is setup and configured the way you like it. For HP users, there could be one major annoyance that completely ruins the experience. HP Touchpoint Analytics Service is a piece of software that is using up system resources and is being installed without notice to users.

The software is a telemetry tool meant to be part of a suite of security software, but has the inadvertent side effect of making a system slow and generally unpleasant to use. One HP user reports over 95% CPU usage as a result of the analytics service also further increased by anti-malware software checking for suspicious activity.

Thankfully it is possible to remove the service without too much difficulty, but there is no way to revoke access to data that has already been shared with HP. The service can be stopped through services.msc and disabling HP Touchpoint Analytics Client. Uninstalling HP Touchpoint Manager from Programs and Features should also stop and remove the service from running.

Lenovo was recently hit with a $3.5 million fine from the FTC for loading spyware onto their computers, so HP had better clean up its act to avoid the same fate. HP has not officially acknowledged the problem, but is likely aware of the issue by now from all the complaints on the HP support website.

Image Credit: Screenshot by Günter Born

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m4a4

TS Evangelist
TechSpot Elite
But one of the reason why I tell people to not buy HP (and other like brands), even if they have a good "deal" on the desktop/laptop...
 

texasrattler

TS Evangelist
But one of the reason why I tell people to not buy HP (and other like brands), even if they have a good "deal" on the desktop/laptop...
That makes no sense as all manufacturers have been guilty of this type. If ppl listened to you then there would be no point in using any electronic device.
All of these types of issues eventually come out n when they do its for the better. This one be the last we here if issues like this. Our own government allows this crap to go because they are the big culprit of really doing this.

Luckily this is easily remedied but its not always this easy. Lenovo has been doing this for awhile n each time got caught n fined. That has never stopped them as im sure any fine they get, they made 2-10x that amount, likely selling info.
 

m4a4

TS Evangelist
TechSpot Elite
But one of the reason why I tell people to not buy HP (and other like brands), even if they have a good "deal" on the desktop/laptop...
That makes no sense as all manufacturers have been guilty of this type. If ppl listened to you then there would be no point in using any electronic device.
All of these types of issues eventually come out n when they do its for the better. This one be the last we here if issues like this. Our own government allows this crap to go because they are the big culprit of really doing this.

Luckily this is easily remedied but its not always this easy. Lenovo has been doing this for awhile n each time got caught n fined. That has never stopped them as im sure any fine they get, they made 2-10x that amount, likely selling info.
*Cough*ONE*cough* of the many reasons.
 

ShagnWagn

TS Evangelist
Given what they do to their customers with printers... Putting spyware in their drivers, and putting serial numbers on their ink cartridges and expiring them before they actually run out of ink, among several other things - I will never buy nor recommend any HP product. This is yet another nail in the coffin.
 
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Shotgunnner

TS Member
Nothing like setting up a new computer for a customer and having the hard drive run at 100% continuously. This happened the other day. Thank god I didn't sell the computer to this person.
 

Kibaruk

TechSpot Paladin
I'm amazed that loot-boxes made such a huge impact to EA, yet this crap from huge computer manufacturer is super tolerable.