Solved HP laptop with serious infestation

Todays malwarebytes scan

Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 11/21/2014
Scan Time: 5:28:49 AM
Logfile: malwarebytesscan.txt
Administrator: Yes
Version: 2.00.3.1025
Malware Database: v2014.11.21.05
Rootkit Database: v2014.11.18.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Sally
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356458
Time Elapsed: 8 min, 6 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)

(end)
 
Download attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Run FRST(FRST64) and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
 

Attachments

  • fixlist.txt
    1.1 KB · Views: 3
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 22-11-2014 01
Ran by Sally at 2014-11-22 14:17:28 Run:1
Running from C:\Users\Sally\Desktop
Loaded Profiles: Sally & (Available profiles: Sally)
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
SearchScopes: HKLM -> DefaultScope {D41DFFDD-0129-4747-BEB1-2B0BF2EEAF55} URL =
SearchScopes: HKU\S-1-5-21-999287110-3378381917-3572788942-1000 -> DefaultScope {D41DFFDD-0129-4747-BEB1-2B0BF2EEAF55} URL =
FF Plugin: @popularscreensavers.com/Plugin -> C:\Program Files\PopularScreensavers\NPp5Stub.dll No File
S3 catchme; \??\C:\Users\Sally\AppData\Local\Temp\catchme.sys [X]
S3 IpInIp; system32\DRIVERS\ipinip.sys [X]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [X]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [X]
C:\Users\Sally\AppData\Local\Temp\Quarantine.exe
C:\Users\Sally\AppData\Local\Temp\sqlite3.dll
CustomCLSID: HKU\S-1-5-21-999287110-3378381917-3572788942-1000_Classes\CLSID\{F7117AE6-81F2-45B8-96EE-56F6FD357A48}\InprocServer32 -> C:\ProgramData\{49A0BAC7-3326-4433-9373-4AA8793ABB5C}\spwizimg.dll No File
Task: {77605A8D-4FFA-4E52-9C12-5251E5754377} - \VisualBeeRecovery No Task File <==== ATTENTION
Task: {B311C0A1-57A7-4C46-87F4-7BD1FBFFA67D} - \FF Watcher {B91FE0E0-3F9E-415B-AE8C-2F54975034F2} No Task File <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Temp:373E1720
*****************
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
HKU\S-1-5-21-999287110-3378381917-3572788942-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value deleted successfully.
"HKLM\Software\MozillaPlugins\@popularscreensavers.com/Plugin" => Key deleted successfully.
catchme => Service deleted successfully.
IpInIp => Service deleted successfully.
NwlnkFlt => Service deleted successfully.
NwlnkFwd => Service deleted successfully.
C:\Users\Sally\AppData\Local\Temp\Quarantine.exe => Moved successfully.
C:\Users\Sally\AppData\Local\Temp\sqlite3.dll => Moved successfully.
"HKU\S-1-5-21-999287110-3378381917-3572788942-1000_Classes\CLSID\{F7117AE6-81F2-45B8-96EE-56F6FD357A48}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{77605A8D-4FFA-4E52-9C12-5251E5754377}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{77605A8D-4FFA-4E52-9C12-5251E5754377}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\VisualBeeRecovery" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{B311C0A1-57A7-4C46-87F4-7BD1FBFFA67D}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B311C0A1-57A7-4C46-87F4-7BD1FBFFA67D}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\FF Watcher {B91FE0E0-3F9E-415B-AE8C-2F54975034F2}" => Key deleted successfully.
C:\ProgramData\Temp => ":373E1720" ADS removed successfully.
==== End of Fixlog ====
 
How is computer doing?

Last scans...

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Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


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Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
  • Double click on TFC.exe to run the program.
  • Click on Start button to begin cleaning process.
  • TFC will close all running programs, and it may ask you to restart computer.

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Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Internet Explorer users - Click on this link to open ESET OnlineScan.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png][/url] icon on your desktop.
      [/LIST]
      [*]Check [I]"YES, I accept the Terms of Use."[/I]
      [*]Click the [b]Start[/b] button.
      [*]Accept any security warnings from your browser.
      [*]Check [I]"Enable detection of potentially unwanted applications"[/I].
      [*]Click [I]Advanced settings[/I] and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
      Do NOT checkmark [I]"Use custom proxy settings"[/I]
      [*]Click the [b]Start[/b] button.
      [*]ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      [*]When the scan completes, click [b]List Threats[/b]
      [*]Click [b]Export[/b], and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      [*]Click the [b]Back[/b] button.
      [*]Click the [b]Finish[/b] button.
      [/LIST]
 
Computer seems to be running much better, was finaly able to down load these last scans on this laptop. good sign.
Results of screen317's Security Check version 0.99.90
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Norton 360
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 60
Java(TM) 6 Update 7
Java version out of Date!
Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 21-07-2014
Ran by Sally (administrator) on 23-11-2014 at 08:16:23
Running from "C:\Users\Sally\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Google.com is accessible.
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable

Windows Firewall:
=============
Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0

System Restore:
============
System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcsvc.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed

**** End of log ****
 
C:\Users\All Users\RogueKiller\Quarantine\5847F8D51E918146.reg Win32/Poweliks.C trojan
C:\Users\All Users\RogueKiller\Quarantine\DD0B0E50DAB56E5C.reg Win32/Poweliks.C trojan
C:\AdwCleaner\Quarantine\C\Program Files\Conduit\Community Alerts\Alert.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\NPp5Stub.dll.vir a variant of Win32/Toolbar.MyWebSearch.AH potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\p5cjpeg.dll.vir a variant of Win32/Toolbar.MyWebSearch.AC potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\p5Html.dll.vir a variant of Win32/Toolbar.MyWebSearch.F potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\p5Plugin.dll.vir a variant of Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\p5PSSavr.scr.vir Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\PopularScreensavers\p5ScrCtr.dll.vir a variant of Win32/Toolbar.MyWebSearch.P potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Windows\system32\p5PSSavr.scr.vir Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined
C:\ProgramData\RogueKiller\Quarantine\5847F8D51E918146.reg Win32/Poweliks.C trojan cleaned by deleting - quarantined
C:\ProgramData\RogueKiller\Quarantine\DD0B0E50DAB56E5C.reg Win32/Poweliks.C trojan cleaned by deleting - quarantined
 
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Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

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Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

=====================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
51a5ce45263de-delfix.png
DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.
 
Broni, the wife hasn't spent a whole lot of time on it, but she says it is running great. thanks for your help! you ROCK!!!!
 
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