IBM's Watson conquers Jeopardy, cancer and now customer service

By Jesse · 13 replies
May 21, 2013
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  1. IBM thinks that they can revolutionize customer service using their Watson supercomputer. Famous for beating two of the world’s top Jeopardy! players in 2011, and then going to medical school for oncology and utilization management, Watson is now being tasked with reducing...

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  2. Jad Chaar

    Jad Chaar Elite Techno Geek Posts: 6,515   +974

    This will be interesting.
  3. Hankhendrix

    Hankhendrix TS Enthusiast Posts: 28   +9

  4. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,890   +1,224

    Pfft... whatever. I saw that Jeopardy episode. Watson only won because the text of the answers (remember Jeopardy is backwards with questions/answers) was fed to him electronically, it's not like it was understanding Alex's speech.

    Secondly, it got the final Jeopardy question wrong. The answer was something like 'What United States City has two airports each named after a world war II hero?' Living in the midwest I guessed Chicago because I knew at least Ohare was named after a WWII hero, and that turned out to be the answer. Watson guessed Toronto. So the computer that instantly found the answers to tons of hard questions doesn't know what country Toronto is in.

    I'm not too worried yet.
    NightAngel79 likes this.
  5. spydercanopus

    spydercanopus TS Evangelist Posts: 855   +121

    I hope it speaks american english.
  6. VitalyT

    VitalyT Russ-Puss Posts: 3,664   +1,949

    And to make it sound like a real customer support, I suggest adding Indian accent.
    Leo Martin Lim likes this.
  7. Tekkaraiden

    Tekkaraiden TS Evangelist Posts: 997   +93

    As long as it can understand me it can have a cybertronian one for all I care.
    NightAngel79 likes this.
  8. VitalyT

    VitalyT Russ-Puss Posts: 3,664   +1,949

    It will understand you, alright, just like this one... ;)
  9. yRaz

    yRaz Nigerian Prince Posts: 2,319   +1,408

    I feel bad for lol'ing at that...
    Leo Martin Lim and VitalyT like this.
  10. RzmmDX

    RzmmDX TS Guru Posts: 313   +67

    Conquers Cancer seems a bit... exaggerated for my taste... Fighting sure, but conquers implies that we have a cure for cancer...

    Leo Martin Lim likes this.
  11. We do have cures for cancer. Hemp oil, diet and Vitamin C are all cancer killers but they won't tell you that at medical school or in the media. There is too much vested interest in the cancer industry for this information to be generally released. There was one individual who actively waged war against the hemp industry (yes there was one back in the day). Harry J Aslinger sought to demonize hemp (aka cannabis/marijuana) and it was eventually made illegal. One of the reasons was that it threatened the rise of the oil cartels. Forget all the negative hype about drugs use etc. It is a wonder plant and can produce fuel cleaner and cheaper than oil.

    All this info is on the Internet if you dig down. If you succumb to cancer in your life, please seek out the info because it may save your life. We should not have to suffer the prospect of radio/chemotherapy which reduces tumors but also destroys healthy cells around them hence the loss of hair etc. Hemp oil actively seeks out cancer cells, isolates them and destroys them without any adverse effects to the body.

    I would like to know how this super monstrosity proposes to "conquer cancer?" Just another ruse to take us off the scent? No one has the authority to make any plant illegal! In doing so it is tantamount to committing a crime against humanity! I hope this info helps.
    spydercanopus likes this.
  12. wcbert

    wcbert TS Rookie Posts: 74

    Unless we create more new type of jobs to replace the jobs a Watson type computer is going to replace, we are screw. I can see in the future a Watson replacing sales clerks, even people behind fast food places. Most of these jobs are job are entry level jobs. Where are people supposed to get their entry level work skills from in the future? You could have Watson type computer in the future replace teachers of even college professors.

    What a minute that would be a good thing as we would have a college professors that when speaking that one could understand as they could speak English and not make you buy their textbooks!
  13. wiyosaya

    wiyosaya TS Evangelist Posts: 1,935   +762

  14. Tygerstrike

    Tygerstrike TS Enthusiast Posts: 827   +93

    Personally as a retail manager, I really hate the words "I want to speak to your manager". Because I have to repeat the SAME thing that one of my associates has just told them. If a Watson style computer, could get through the incredibly dense layers of stupid, I would buy it myself. There something to be said for automation.

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