Internet Randomly Kicks

By BFII715 ยท 9 replies
Aug 8, 2009
  1. Ok so I'm running Windows Vista and my internet provider is Verizon. Internet speed is fine but more and more my internet will randomly kick, some times 5 seconds, sometimes 5 minutes. The DSL light will stay on but the internet light will turn off, then turn back on and sometimes when the internet light turns back on, it's red. Any help at all would be awesome.

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    I have had this happen with my cable modem and Comcast. My experience says it is your ISP provider and/or the modem. I always lean towards Comcast because my modem is fine for months and then suddenly the "mysterious" shutdown of my modem followed by blinking lights and eventually connection -- again.

    Comcast is always doing something "new." I lay it at their feet until shown otherwise.

    I would contact Verizon and let them know of your issues.
  3. BFII715

    BFII715 TS Rookie Topic Starter

    The sad thing is, is that i've contacted them numerous times, they even sent me a new router so i know its not that. They've been to my house and looked around and nothing got solved.
  4. Corwin613

    Corwin613 TS Enthusiast Posts: 93

    Heh sounds like a similar problem I had but with my Linksys Router and Charter problem ended up being the router it was either bad or the firmware was outdated

    Have you checked to make sure the router has the latest firmware installed on it? Cuz your "new" router may not really be new so to speak firmware wise
  5. BFII715

    BFII715 TS Rookie Topic Starter

    I have no idea how to check if it is or even how to install it, help please?
  6. Corwin613

    Corwin613 TS Enthusiast Posts: 93

    You would have to log into your router and check to see if and it would vary depending on the type of your router.

    I am sure if you post what brand and model your router is someone here can give you better advice then I

    though typically its by typing in or into your web browser and entering in the username and password default is typically admin/password
  7. BFII715

    BFII715 TS Rookie Topic Starter

    oh yea i've done that a couple times.

    Just for more info tho im using a Verizon DSL High speed modem model number GT704WG

    Thanks man.
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Explain "kick."
  9. BFII715

    BFII715 TS Rookie Topic Starter

    Sorry didn't see the reply, I'm used to playing games online and when my internet light goes off it kicks me from the game. So kick = my internet cutting out for a short period of time, sometimes it happens more then twice in a row. Thanks ;)
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Okay, I'm going to come back atcha again:

    It sounds like you are intermittently losing your internet connection. Since:
    the internet connection is coming back on of it's own, you need to call Verizon and report the problem. You do not indicate that you have to do anything to establish the connection, so that outs it in the lap of the ISP. IT could be the DSL modem, it could be a wiring problem.
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