I posted a thread a while back for a friend's computer, although I was given a lot of tips from user Kritus back then, I was also informed over and over again that every situation is different, and a lot of these removal tools don't necessarily work for ALL viruses, so I should never just assume, for it might result in a critical error. This being said, I'm back, with a different issue on a different computer. It seems my mom and dad fell victim to an attack on their machine, clicking somewhere they shouldn't have clicked, and when I ran avast, I came up with 3 instances (so far, it crashed after only scanning 19% of the infected folder (temp internet files) of what looks to be a trojan (JS FAKE AV-A [Trj], JS FAKE AV-B [Trj], JS FAKE AV-C [Trj])
I've looked online and found no real information on any virus under this name, but want to be absolutely sure that they are clean, since after finding these files I am hearing less than desirable information on certain sites they have been witnessing while browsing.
They are currently using a "rebuilt" machine, formerly Win98 v. 2, now operating with XP home, using most recent IE, recently added Avast, also running Zone Alarm and Adaware to help reduce attacks, or be made aware of them anyway. I've installed and run Hijack this, and attached most recent log file for review. Could you please tell me what the next steps should be, and how I can clean this up for them? They have a broadband internet connection that is really slow, can't run most pages, and when they try to use their web-based mail, or run pages with any kind of flash/java installed, the ENTIRE page simply disappears.
I appreciate your help. They live a fair distance away from me so anything you'll offer as help I will make an attempt to work on and repost as soon as I am able, multi part responses will be handled EXACTLY as you instruct, I wouldn't dare do anything out of order. Thanks in advance!
Kristin
I've looked online and found no real information on any virus under this name, but want to be absolutely sure that they are clean, since after finding these files I am hearing less than desirable information on certain sites they have been witnessing while browsing.
They are currently using a "rebuilt" machine, formerly Win98 v. 2, now operating with XP home, using most recent IE, recently added Avast, also running Zone Alarm and Adaware to help reduce attacks, or be made aware of them anyway. I've installed and run Hijack this, and attached most recent log file for review. Could you please tell me what the next steps should be, and how I can clean this up for them? They have a broadband internet connection that is really slow, can't run most pages, and when they try to use their web-based mail, or run pages with any kind of flash/java installed, the ENTIRE page simply disappears.
I appreciate your help. They live a fair distance away from me so anything you'll offer as help I will make an attempt to work on and repost as soon as I am able, multi part responses will be handled EXACTLY as you instruct, I wouldn't dare do anything out of order. Thanks in advance!
Kristin
