Media Player no play!

By ferris1
May 12, 2008
  1. Hi There
    Problem: I have a new Dell XPS 420 system, video card Nvidia Geforce 8800GT, Vista with Windows Media Player 11. Recently WMP stopped working - the audio plays but not the video (black screen only)! Other video players work fine - I can play the same files fine with DIVX or VLC. Streaming video via Youtube etc is OK.
    Fixes tried: I have downloaded a bunch a codecs, updated the drivers for the video card and the sound card. Still no good!
    Another possibly related problem is the Windows Media Centre has stopped playing TV input. I can only replay old files not current via the tuner.
    Also when I run Windows update it fails to run 2 updates repeatedly: Msoft Office update (failure KB946691) and MS Office Outlook 2007 junk email filter (KB949037).
    Can anyone help me get WMP going again???
    Many thx
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Try with your Personal firewall turned off (if you have a 3rd party one)


    Start-->Run-->sfc /scannow

    Requires your Windows CD and will not lose any data
    Personal firewall should be turned off

    Or run a Repair on Windows

    By the way what version of Windows are we taliking here? (answer not actually required if the above works)
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