MoviePass is reportedly re-subscribing cancelled customers, won't process re-cancellations

Polycount

Posts: 2,516   +549
Staff member

If you held off on joining in on the MoviePass craze due to worries about the service's future, you've probably felt pretty good about that decision as of late.

In addition to being forced to take out an emergency loan just to keep the lights on, the platform has suffered numerous outages and severe service degradations.

MoviePass once let customers see whatever movies they wanted, whenever they wanted, for $9.95 a month. Users merely needed to visit a given theater (being sure to "check in" beforehand), swipe their MoviePass card to snag the ticket they want, and step inside.

Now, MoviePass is forcing some customers to choose between two movies at odd hours. For example, customers who decided to see Mission: Impossible were only allowed to select 2:30PM or 10:45PM showtimes.


"Unfortunately, in order to stay financially stable we’ve had to curtail the service," MoviePass CEO Mitch Lowe said in a statement to the New York Post. "We had to right the ship as far as the amount of money we were burning."

It's understandable that a company that loses as much money as MoviePass does would seek to reduce its losses, but this does not seem like a stable solution in the long run.

However, the unfortunate news doesn't end there. Customers who have canceled their subscriptions are reportedly being bamboozled into re-subscribing now.

When they log into the app after canceling (to take advantage of the time remaining in their subscription), they are prompted to accept "Updates" to their MoviePass plan. If they hit accept, they are re-subscribed.

The only way to avoid this pitfall is to hit a small "X" at the top right, Vox claims. If a user does end up re-subscribing to MoviePass unintentionally, the app reportedly won't let them cancel their subscription again.

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Cycloid Torus

Posts: 4,655   +1,458
"When they log into the app after canceling (to take advantage of the time remaining in their subscription), they are prompted to accept "Updates" to their MoviePass plan. If they hit accept, they are re-subscribed.

The only way to avoid this pitfall is to hit a small "X" at the top right, Vox claims. If a user does end up re-subscribing to MoviePass unintentionally, the app reportedly won't let them cancel their subscription again."

I would expect the Federal Trade Commission to take an interest. I think it just needs a valid complaint from a consumer who keeps careful record. Anyone know for sure?
 
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