Did you mark this thread Active? Tht is for Broni or I to do when we pick up a thread. You're going to have to tell me what you're referring to in your post:
Who asked you to restore to a previous time?
Why did you run Malwarebytes> What problem were you having?
firefox it tells me server not found i cant open internet at all
This message means the internet isn't connected and/or there is a server problem.
AVG detected what? What message are you getting? Is it blocking a site you can't get to?
If you want help, you're going to have to provide me with some information. You can also download the scans in the following to a flash drive, then connect to and run them on the problem computer:
If you would like us to check the system for malware, please follow these steps:
Preliminary Virus and Malware Removal.
NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
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My Guidelines: please read and follow:
- Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
- Read my instructions carefully. If you don't understand or have a problem, ask me.
- If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
- Follow the order of the tasks I give you. Order is crucial in cleaning process.
- File sharing programs should be uninstalled or disabled during the cleaning process..
- Observe these:
[o] Don't use any other cleaning programs or scans while I'm helping you.
[o] Don't use a Registry cleaner or make any changes in the Registry.
[o] Don't download and install new programs- except those I give you.
- Please let me know if there is any change in the system.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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