Need help getting into safe mode
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howard_hopkinso
Posts: 21,238 +17
Hello and welcome to Techspot.
I have moved your thread to our security and the web forum.
If you don`t have a password, just press the enter key.
Once you`re done, go and read this thread HERE and post a HJT log as an attachment into this thread.
Regards Howard :wave: :wave:
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
I have moved your thread to our security and the web forum.
If you don`t have a password, just press the enter key.
Once you`re done, go and read this thread HERE and post a HJT log as an attachment into this thread.
Regards Howard :wave: :wave:
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Your system has quite a variety of malware present.
It also appears you`re not running any antivirus or firewall software. This is a huge security risk and needs to be addressed.
Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.
Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
It also appears you`re not running any antivirus or firewall software. This is a huge security risk and needs to be addressed.
Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.
Post fresh HJT and AVG Antispyware logs as attachments into this thread, only after doing the above.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
What do you mean by "ok now what"?
You`re supposed to follow all the instructions in the link I gave you. That will help to get rid of most of your problems.
Then post fresh HJT and AVG Antispyware logs as requested.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
You`re supposed to follow all the instructions in the link I gave you. That will help to get rid of most of your problems.
Then post fresh HJT and AVG Antispyware logs as requested.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
In that case, follow the instructions from normal mode for now.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how HERE.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE. Don`t worry, if you still can`t get into safe mode, follow the instructions from normal mode if that`s the case.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Power Manager<This is nasty
Close the services window.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: (no name) - {f4d74aaa-a178-4463-846b-b4bc87a024e0} - C:\WINDOWS\System32\ixt3.dll
O23 - Service: Power Manager (PowerManager) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or directories(if there).
C:\WINDOWS\svchost.exe<Do not delete any other instance of svchost.exe.
Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.
This is the filepath you need to enter into killbox.
C:\WINDOWS\System32\ixt3.dll
Once your system has rebooted, turn system restore back on and rehide your protected OS files.
Post a fresh HJT log and let me know how your system is running.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how HERE.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE. Don`t worry, if you still can`t get into safe mode, follow the instructions from normal mode if that`s the case.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Power Manager<This is nasty
Close the services window.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: (no name) - {f4d74aaa-a178-4463-846b-b4bc87a024e0} - C:\WINDOWS\System32\ixt3.dll
O23 - Service: Power Manager (PowerManager) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or directories(if there).
C:\WINDOWS\svchost.exe<Do not delete any other instance of svchost.exe.
Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.
This is the filepath you need to enter into killbox.
C:\WINDOWS\System32\ixt3.dll
Once your system has rebooted, turn system restore back on and rehide your protected OS files.
Post a fresh HJT log and let me know how your system is running.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Download combofix.exe. Double click combofix.exe & follow the prompts. A window will open with a warning. Type "Y" (and Enter) to start the fix. When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log. Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Sorry for the delay in getting back to you, but the site I need you to go to was down.
Go HERE and follow the instructions for getting rid of Antivermins exactly.
Once you`ve completed that, please run combofix again as per the instructions.
Post fresh Combofix and HJT logs and let me know if you`re still having problems.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Go HERE and follow the instructions for getting rid of Antivermins exactly.
Once you`ve completed that, please run combofix again as per the instructions.
Post fresh Combofix and HJT logs and let me know if you`re still having problems.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Turn off system restore.(XP/ME only) See how HERE.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
Click on the fix checked button.
Close HJT.
Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.
This is the filepath you need to enter into killbox.
C:\WINDOWS\system32\zlcxajg.dll
Once your system has rebooted, turn system restore back on and rehide your protected OS files.
Post fresh HJT and Combofix logs.
Let me know if you`re still having any problems.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Turn off system restore.(XP/ME only) See how HERE.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
Click on the fix checked button.
Close HJT.
Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted. If your computer doesn`t automatically restart, restart it manually.
This is the filepath you need to enter into killbox.
C:\WINDOWS\system32\zlcxajg.dll
Once your system has rebooted, turn system restore back on and rehide your protected OS files.
Post fresh HJT and Combofix logs.
Let me know if you`re still having any problems.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Your HJT log is clean. I asked you to post a fresh Combofix log, I also asked you to let me know if you`re still having problems.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
ok heres the combo fix... still having problems with safe mode but i also forgot to mention that my documents is disabled i have to go the long way to get into my documents (c:/documents and settings/owner/my documents/) strange dont know why and also when i go to my display properties missing some tabs, cant even change my wallpaper =/
howard_hopkinso
Posts: 21,238 +17
howard_hopkinso
Posts: 21,238 +17
Bugger. Do you have any recovery disks or partitions on your system?
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Ok, in that case, backup any important data you have and run the internal recovery.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Regards Howard
This thread is for the use of loxdown only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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