Netflix's interactive format generates a gold mine of user data

Shawn Knight

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Staff member
Why it matters: Black Mirror: Bandersnatch, the recently released interactive film from Netflix, is thought by some to represent the next era of storytelling. Others view it as little more than a potentially short-lived gimmick. Regardless of what the future holds for interactive content, Bandersnatch is a fascinating experiment with unprecedented depth that reveals itself as you peel back the layers.

As The Verge recently highlighted, interactive content like Bandersnatch has its pros. It’s more difficult to pirate than traditional movies or TV shows, for example, and its puzzle-like nature will no doubt boost engagement. More importantly, however, is the gold mine of data waiting to be harvested.

By analyzing viewer choices during the show, Netflix can create a highly targeted profile that’d no doubt be valuable to marketers. Seemingly mindless decisions – like choosing which cereal the protagonist should have for breakfast – could provide marketers with the type of insight and feedback they only dream about. Other decisions that are more instrumental to the storyline can provide Netflix with information about what a viewer wants out of a story, insight that can be used in the production of future episodes.

Advanced product placement could also play a significant role and serve as yet another revenue stream for Netflix.

Are these benefits enough to outweigh the format’s shortcomings?

For one, interactive shows are much more expensive to produce. There’s also the concern of complicated narratives introducing more opportunities for plot holes and longer hours for all members of the production staff, from actors to editors.

Ultimately, it’ll be up to consumers to decide if the format sticks around. We’ve seen plenty of promising advancements fall off the map due to low user engagement. Will interactive storytelling flop before it fully takes flight?

Lead image courtesy Paul Fleet via Shutterstock

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I made random choices to see what would happen. The show got boring after about an hour and a half, so I ended it. That's the only useful stat they got from me, I think. I didn't feel like waiting for a choice to appear and then grab the remote to make one. Just show me a Black Mirror story. My choices didn't really matter anyway as they all lead to one of five (or so) endings, which you can redo, which is what made it seem tedious.
 
I watched Black Mirror: Bandersnatch because of all the hype and it F***en S***s! It was garbage, and the interactive choices was a horrible gimmick that kept making me have to select a meaningless choice. Watching the same thing over and over again was annoying.
 
It ruined the flow of the narrative and turned what could have been a half decent story into an irritating mess. It will take off as fast as 3d - it adds more discomfort than anything positive.

We've had interactive media around for years - they're called games.
 
Why would you want to watch this 'interactive' movie over a video game? The only seemingly better aspect is photorealistic visuals, but all other stuff, games been doing for years and better.

Indeed. My girlfriend and I watched Bandersnatch the other day, and when we'd finished it she just sighed and said, "I think more people need to just try Heavy Rain or Beyond Two Souls..". I'm all for experimentation with media but this does seem like a better format for gaming than TV right now.
 
Watched it.
Didn't want to shout at Dad.
Kept repeating it, kept choosing not to shout at Dad.
It then crapped out and made me shout at Dad.
I poured tea over myself and shouted at my Cat.
Didn't go further.
5/7
 
I didn't watch it because of the hype. Now I'm glad I didn't
 
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