I just bought a new computer, and set everything up and the computer is not recognizing the internet connection. When I go to setup an internet connection it tells me to connect to a broadband connection and requires a username and password. The computer is the only one in the house, and is plugged directly into the modem from Time Warner. I have never set up a username or password through my ISP.
When my computer tries to find the broadband connection it says it is connectiong through the WAN miniport. I have bought a new ethernet cord and still no connection. The modem is lit up all the way until PC/Activity and Standby have no lights on. So I assume there is no connection between the modem and PC. I have walked through Dell troubleshooting and they ran diagnostics that told me the network card is ok because we did an ipconfig and a "ping localhost" and it sent and received.
Dell is going to send a tech to the house to replace my motherboard but I figured I would try posting here just in case someone knows a quick fix. I even installed my old network card to the new computer and still no luck.
Please help.
When my computer tries to find the broadband connection it says it is connectiong through the WAN miniport. I have bought a new ethernet cord and still no connection. The modem is lit up all the way until PC/Activity and Standby have no lights on. So I assume there is no connection between the modem and PC. I have walked through Dell troubleshooting and they ran diagnostics that told me the network card is ok because we did an ipconfig and a "ping localhost" and it sent and received.
Dell is going to send a tech to the house to replace my motherboard but I figured I would try posting here just in case someone knows a quick fix. I even installed my old network card to the new computer and still no luck.
Please help.