New User on Terminal Services cannot open network program

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gknauth

TS Rookie
We have a new user that has returned, she is at a remote location, so she logs on via Terminal Services. If we log into the Terminal Server as her from the home office we cannot access the network program, and she cannot from her remote location, either. If we log on as her on one of the computers here at the home office, we can access the program just fine. If we log into the Terminal Server as ourself, we can open the program. We just tried deleting the user and recreating it, and there was no change. Anyone have any suggestions?
 

gknauth

TS Rookie
We are on a Windows 2003 server. The other people at that remote location are not having any problems, just this one user. We even gave her administrator rights and the error message we get is "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access this file.
 

tipstir

TS Ambassador
How does she login..? VPN RSC there is item in Active Directory for Remote users that gets over looked.
 

jobeard

TS Ambassador
gknauth said:
  1. If we log into the Terminal Server as her from the home office we cannot access the network program, and she cannot from her remote location, either.
  2. If we log on as her on one of the computers here at the home office, we can access the program just fine.
  3. If we log into the Terminal Server as ourself, we can open the program.

We just tried deleting the user and recreating it, and there was no change. Anyone have any suggestions?
(1) appears to differ from (2) only by location; ie remote access is failing. does this say that ALL
remote users have problems {how many are remote} ?
 

tipstir

TS Ambassador
Give her access to account that can logon for now until you can clear up your account issues. There is something wrong. Or you can mirror/clone her with a account of remote user that works. If it still doesn't work? Test a system that works with a new account then bring out the system to her to use.
 

tipstir

TS Ambassador
FedEx out a system that works for her, well that's what I would do.. If you can't get this solved?
 

gknauth

TS Rookie
We did mirror/clone a user that does work, and that still did not work. What do you mean by your last sentence "Test a system that works with a new account then bring out the system to her to use"?
 

tipstir

TS Ambassador
Something then is wrong with the system she or he is using then. I would FedEx out a new system or loaner to the user that is able to connect remotely using then to be able to login Terminal Services.

Btw- Again how do they login VPN RSC (token key)
 

tipstir

TS Ambassador
Could be the way the remote user system was imaged or configured. Something not allowing. They should be able to figure out the problem. Yes could be a firewall, could be something on the user box. Could be something they miss. Could be something in the user router if they're set up that way or rely on ISP to provide internet.
 
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