New Windows 7 build - BSOD after "sleep mode"

By TBearOK
May 10, 2010
  1. Howdy,

    I have 2 identical machines. They are HP machines with quad-core CPU's, 8 GB of RAM, 1 TB drive partitioned into the primary (100G) and data drives (840ishG)

    I have Windows 7 Ultimate installed on the machines. They work great until you bring them back from "sleep mode".

    The crash file is as follows:

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.

    Locale ID: 1033
    Additional information about the problem:

    BCCode: f4

    BCP1: 0000000000000003

    BCP2: FFFFFA8007ABFB30

    BCP3: FFFFFA8007ABFE10

    BCP4: FFFFF80002BD4540

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Attached are the dump files from one of the machines.

    Any help would be greatly appreciated.

    Attached Files:

  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Memory error? Have you tried running a memory test...
    Reseat your memory, then run the free MemTest you can get with a download search.
  3. webscaper

    webscaper TS Rookie Posts: 51

    It seems there is a problem with the hard drive during a paging operation. Check this Microsoft support article: Also check the connections. Do a hard drive diagnostic from the manufacturer of the hard drive:

    I have underlined the important areas of the dump.

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Webscaper\AppData\Local\Temp\Rar$DI00.872\051010-28938-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\websymbols*
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`02815000 PsLoadedModuleList = 0xfffff800`02a52e50
    Debug session time: Mon May 10 10:11:36.553 2010 (UTC - 4:00)
    System Uptime: 0 days 6:10:07.004
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck F4, {3, fffffa8007b18b30, fffffa8007b18e10, fffff80002b91540}
    Probably caused by : [U]hardware_disk[/U]
    Followup: MachineOwner
    3: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A process or thread crucial to system operation has unexpectedly exited or been
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arg1: 0000000000000003, Process
    Arg2: fffffa8007b18b30, Terminating object
    Arg3: fffffa8007b18e10, Process image file name
    Arg4: fffff80002b91540, Explanatory message (ascii)
    Debugging Details:
    PROCESS_OBJECT: fffffa8007b18b30
    IMAGE_NAME:  hardware_disk
    FAULTING_MODULE: 0000000000000000 
    PROCESS_NAME:  csrss.exe
    EXCEPTION_RECORD:  fffff88007635b78 -- (.exr 0xfffff88007635b78)
    ExceptionAddress: 000000007799548f
       ExceptionCode: c0000006 ([U]In-page I/O error[/U])
      ExceptionFlags: 00000000
    NumberParameters: 3
       Parameter[0]: 0000000000000000
       Parameter[1]: 000007fefd8fd8a8
       Parameter[2]: 00000000c000000e
    Inpage operation failed at 000007fefd8fd8a8, due to I/O error 00000000c000000e
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  000007fefd8fd8a8
    EXCEPTION_PARAMETER3:  00000000c000000e
    IO_ERROR: (NTSTATUS) 0xc000000e - [U]A device which does not exist was specified.[/U]
    EXCEPTION_STR:  0xc0000006_c000000e
    00000000`7799548f ??              ???
    BUGCHECK_STR:  0xF4_IOERR_C000000E
    000007fe`fd8fd8a8 ??              ???
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware_disk
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    BUCKET_ID:  X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
    Followup: MachineOwner
  4. webscaper

    webscaper TS Rookie Posts: 51

    You also may want to try this hotfix:

    Consider the following scenario:

    * You have a computer that is running Windows 7 or Windows Server 2008 R2.
    * The computer has a Serial Advanced Technology Attachment (SATA) hard disk.
    * The size of the SATA hard disk is large. For example, the size of the SATA hard disk is 1 terabyte (TB).
    * You put the computer into the Sleep state or into the Hibernate state.
    * You try to resume the computer.

    In this scenario, you receive one of the following Stop error messages:

    * STOP 0x0000007A
    * STOP 0x00000077
    * STOP 0x000000F4

    When you resume a computer from sleep or from hibernation, the SATA hard disk drivers require the SATA hard disks to be ready within 10 seconds. However, a large SATA hard disk may take longer than 10 seconds to be ready. In this situation, the resume operation times out.
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