I've purchased a few items from Newegg recently and paid for specific shipping methods via UPS, namely 3 Day Ground.
Later, when the tracking number arrives, I find that UPS was not paid for said service, and is instead shipping via a much slower, cheaper means.
Basically, Newegg has taken money from me for a more expensive means of shipping, paid UPS for a cheaper means of shipping, and pocketed the difference.
When I contacted their customer service, Newegg simply replies, "It's out of our hands now." Well, of course it is, because you've already shafted me.
Has anyone else dealt with this? Apart from conducting a stop-payment through my CC, do I have any recourse?
Thanks.
Later, when the tracking number arrives, I find that UPS was not paid for said service, and is instead shipping via a much slower, cheaper means.
Basically, Newegg has taken money from me for a more expensive means of shipping, paid UPS for a cheaper means of shipping, and pocketed the difference.
When I contacted their customer service, Newegg simply replies, "It's out of our hands now." Well, of course it is, because you've already shafted me.
Has anyone else dealt with this? Apart from conducting a stop-payment through my CC, do I have any recourse?
Thanks.