Newsletter delivery question

[HyperPete]

I receive the Techspot newsletter in both my work email account, and my personal email account. I just tried to access settings for my work email account because I did not receive the last newsletter in my work email, but I am notified that the account does not exist.

Who should I contact to troubleshoot this?

Thanks in advance!

 

[Julio Franco]

Hey there. The easiest way to manage your newsletter subscription is to use the form on the footer of the site (it's on all pages) per the screenshot below. Enter your email address and the automated system will email you to confirm and manage your subscription at any time.

 

[HyperPete]

Cool, thanks. Hopefully it will not result in two subscriptions for the same newsletter, but I did as you suggested.

 

[Julio Franco]

No, that won't happen (two emails for the same address) don't worry, happy to help.

 

[HyperPete]

Thank you, I appreciate the very fast reply! Cheers!

 

[HyperPete]

Well, I AM now receiving two copies of the newsletter to the same email address!

 

[Julio Franco]

I have double checked with the email address we have on file for your TS account, it's a single subscription (there is no way to have two) and a single email sent to that address. The only explanation I can come up with, you have a second subscription for a separate email address that is forwarded to your Gmail, hence getting two.

You can verify this by looking at the email's footer that reads like this:

 

[HyperPete]

How may I contact you privately to send you the (work) email address to which the newsletter is being sent twice? I will not post it here publicly.

Thank you.

 

[Julio Franco]

Click on my username, then select "Start a conversation" which is a private message.

 

[HyperPete]

Thank you for your help. It was, in fact, two different "versions" of my email address causing the duplicate.