Are you sure you followed ALL of the Symantec steps as well? It doesn't look like it!
Boot in Safe Mode.
Switch System restore OFF, see how here.
In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.
Next, open Windows Task Manager.
On Windows 95/98/ME, press
CTRL+ALT+DELETE.
On Windows NT/2000/XP, press
CTRL+SHIFT+ESC.
Click the Processes tab, select the process (if there), click
End Process for:
dsb.exe
MEMreaload.exe
reload.exe
secure.exe
Next, run a HJT scan and (if still there) place a tick-mark in the little square before:
...................................................................................................
O4 - HKLM\..\Run: [DSB] C:\Program Files
\DSB\dsb.exe
O4 - HKLM\..\Run: [MEMreaload] C:\Program Files\ServicePackFiles\
MEMreaload.exe /checkmouse /updateratio
O4 - HKLM\..\Run: [Reload] C:\Program Files\ServicePackFiles\
reload.exe /reloadenterpice
O4 - HKLM\..\Run: [SHA256] C:\Program Files
\SHA256\secure.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) -
http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) -
http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
...................................................................................................
Now click on the
Fix Checked button in HJT.
When done, from between the above dotted lines, delete the highlighted
bold files.
When a \
directory-name\ is
bold, delete everything in it, including that directory itself.
Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
Repeat this for ALL [usernames].
Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
Boot normal. When all OK, switch System Restore back on.