Popups when using Internet Explorer

By jayin804 ยท 11 replies
Apr 22, 2009
  1. Hello, I need some assistance. When I use Windows Internet Explorer additional windows keep popping up. This did not start until 2 weeks ago. I'm taking classes online. Things where working fine until the school told me to install Mozilla Foxfire. I don't really care for it but it best supports my schools blackboard. Now when I use Windowns Internet Explorer all these windows keep popping up. Would you please assist me if you can. Thanks.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes Foxfire can do that to Internet Explorer. Wait... there is no "Foxfire" I think you mean Firefox (it's well known by many, some even say that's all they use)

    And didn't blackboards go out about 10yrs ago, how does it support your school's blackboard anyway?

    Lets just go back a step, what are the popups exactly? Are they message boxes with writing in them? pictures? or extra Internet Explorer windows? You may need to provide more clearer information on what was installed and what pops up exactly
  3. jayin804

    jayin804 TS Rookie Topic Starter

    Yes it is FireFox. And many of the schools still use some variation of the blackboard system. I'm taking classes through Ashford University and they use blackboard. I'm not exactly sure how FireFox supports blackboard. I just know that one night (the night of finals) I could not access the blackboard through Internet Explorer as I usually would. I had to call the help desk and after about an hour or so they directed me to install FireFox as it works best with the blackboard system.

    Since installing FireFox (which I don't really like because I'm use to Internet Explorer) every time I open or am on Internet Explorer a window will pop up. Its usually some sort of ad/solicitation or infomercial about making money. This never happened before I installed FireFox.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Oh yes that definitely sounds Malware (Virus; Spyware etc) related
    Mind you Firefox itself did not cause the Malware to come, but obviously someone has been browsing the Internet somewhere where they probably shouldn't have ;)

    Anyway, please follow this exactly, and I'll see about changing the thread title a bit :)

    Click Here ==> UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
    Please read every step slowly and properly perform each step one at a time
    Later on Attach the logs, I made a really easy guide on Attaching the logs here ==> https://www.techspot.com/vb/post733954-4.html

    The entire process will take at least a couple of hours sometimes more, to complete all 8 steps

    Reply back with logs once done
  5. jayin804

    jayin804 TS Rookie Topic Starter

    Here are all the logs that where created.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    It's pretty bad, and you also forgot to remove the found malwares from Malwarebytes scan, but don't worry because it needs to be done again anyway (info below)
    Obviously all these Malwares are coming in some how ;) Are (or were) you running Peer 2 Peer file sharing programs? Or are you browsing bad sites or something? These types of sites can be p0rn or gaming or cr@ack sites etc, but P2P being the number one security threat.

    Another point of interest is your AVG8 is not saving you from this influx of malwares, eventually if your system keeps getting bombarded like this, with poor protection, it will just keel over and fail, requiring a re-install to fix it, which may not be a bad idea anyway ;)

    Here's what to do :)

    Uninstall your AVG Antivirus
    Then run the removal tool
    Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
    Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe


    Install Avira free AntiVirus

    Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed
  7. jayin804

    jayin804 TS Rookie Topic Starter

    My nephew had loaded LimeWire onto the computer. That may have been the cause.
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    I agree

    Ask him to read this ;)

    Info on using P2P Programs => https://www.techspot.com/vb/topic124748.html

    Quote from 8-Step Removal Guide:
  9. jayin804

    jayin804 TS Rookie Topic Starter

    I did uninstall the LimeWire when it was discovered the other day. I just finished running the Malware for the third time. The results are below:

    Malwarebytes' Anti-Malware 1.36
    Database version: 2026
    Windows 5.1.2600 Service Pack 3

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Moderator Edit:
    Pasted logs removed, all logs must be => attached
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Download Combofix Instructions

    • Download [​IMG]Combofix to your desktop.
    • Rename ComboFix to ComboF
    • Double click ComboF & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
  11. jayin804

    jayin804 TS Rookie Topic Starter

    Okay, you lost me. What is an HJT Log?

    Figured it out. Hijack This.
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Remove Limewire
    Please click on: Start > Run > %appdata% > ok
    Locate "Limewire" folder, right click on it, and click Delete -> yes

    Un-install Combofix
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • Any popup errors about Antivirus just ok or close
    Note: 1 space after ComboFix in that uninstall command

    Clear system restore points
    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply > OK

    Update Java
    Run JavaRa
    This will remove all your old Java stuff (that is not required)
    It will also help you check for new Java updates

    Run IE Reset
    Through MS "Fixit" from here: http://support.microsoft.com/kb/923737
    Or manually from here https://www.techspot.com/vb/post682762-2.html

    Remove HJT entries
    Run HJT scan only and check the following entries, then select fix

    Un-install SuperAntiSpyware (user choice)
    To uninstall SUPERAntiSpyware please visit the Control Panel and select the Add/Remove Programs option. Locate SUPERAntiSpyware in the list of software and click the Remove button.
    If SuperAntiSpyware does not uninstall properly please run "SUPERAntiSpyware Uninstaller Assistant"
    Read here for further info: http://www.superantispyware.com/supportfaqdisplay.html?faq=47

    Download and run KCleaner https://www.techspot.com/downloads/4755-kcleaner.html
    (uncheck RelevantKnowledge during install, pic here: http://i42.tinypic.com/aloy8z.gif)
    Fully run (it says start actually ;))
    Uninstall KCleaner once complete

    All done :)
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